Now, a week ago I reached out to them regarding the change. Two thumbs up for ChatDeal, especially Mark, Charlie, and Sawyer. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Dear Maya, We're thrilled to hear that you've had such a positive experience with Bucky.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Dear Michelle,Amazing feedback! Please email us at investigation@chatdeal.com Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. As a matter of policy, BBB does not endorse any product, service or business. skm, Is this a legit agency? ChatDeal Service Team. Well guide you through the process. Faithfully Yours,ChatDeal. Date of experience: 26 January 2023. 2023 Trustpilot A/S. Thank you Celia!! Bundle and save Save money when you bundle your flight + hotel. Find out how we combat fake reviews. ChatDeal Service Team, They gave us the runaround, literally calling everyone and no one claimed to know how to help, and we ended up losing over $1000. after severals answers no response !!! A support bundle needs to know what to collect and optionally, what to analyze. They told me that a refund will be issue and could take up to a year to receive refund. The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. For more information about the command, view its help information. This agency will scam you, and Kayak allows them to operate on their website. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. Dear Albert,Amazing feedback! Bad customer service. So far, no charges have shown up in our bank account. Dear Wendy, Yours sincerely, I would not recommend this company to anyone. Frequently asked questions. It goes against our guidelines to offer incentives for reviews. We apologize for the difficulties encountered with your reservation. My flight was postponed then canceled. Companies can ask for reviews via automatic invitations. I asked for my options, possible replacement flights. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Contact Information. We also ensure all reviews are published without moderation. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. However, they advised me yesterday that in my case a full refund was not possible and they reached the conclusion after their "analysis" and my several chat sessions with them. Booked a ticket for my 40th birthday from DUB-LHR-MIA. Dear Kaushik, I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Please read the actual reviews of this company. Tip for consumers:Please stay away from Chatdeal!!! ChatDeal Service Team. Kind Regards,Chatdeal Team. CHATDEAL IS BAD DEAL !!! Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Thanks Jenny! we'll be in touch soon. Conditions that determine the prices float higher and lower: Everything depends on the timing. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. All I want is my tickets, we leave on Thursday of this week. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Passenger details 6 . We completely agree with you and do our best to interact with our customers effectively and positively.Yours Faithfully,Chatdeal Team, I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal, Dear Carmelita Sandor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Angel.Faithfully Yours,Chatdeal Team. Enzo made the experience great. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. Flight from Philadelphia to Marrakech (avg. Attempted to email original agent, that bounced. Thank you. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. Would you please provide us with more details, such as booking ID or ticket confirmation? Kind regards, Then I went to the airline's website only to find that the flight was still there( running at the time of this writing), but with a moderate price increase.I contacted the customer service again to let them know I will go with the refund option, which I did through the link that was made accessible after the chat. Was this article helpful? When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. after severals answers no response !!! They all did the best they could to get me the best offer. Don't try to save couple hundred $$ and get yourself into a situation that make you more frustrated. Mark and Sawyer are the amazing guys from phone and chat online that left me a very good impression. write a review Was this review helpful? Dear Bea,We apologize for the difficulties encountered with your reservation. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Passenger details 6 . You never get the same person twice. Never again! Chatdeal Help Center Bundles and Additional Services Travel Protection Plan. We value our customer's opinions and would like to thank you for bringing this to our attention. Chatdeal Team. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Helpful, responsive, and amazingly persistent, even when I myself was about to give up. Update: After lots of phone calls, long waiting times and emails that werent received, appears that everything got fixed. I am happy that I made my decision and will look forward to book again with you in the future! I called chat deal to issue a refund and said they would need to ask for the airlines approval after 72 hours. Find out how we combat fake reviews. Found out about cancellation by checking directly with airline. And other attempts to email Customer Service. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Please email us at investigation@chatdeal.com Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Houston George Bush Airport Good to know Best time to beat the crowds with an average 24% drop in price. Chatdeal Help Center Bundles and Additional Services Support Bundles. It's probably one person hired by Kayak to scam travellers. Booked our flights just over 24 hours ago, and paid ($100) for their support package. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We use dedicated people and clever technology to safeguard our platform. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. What a scam! Basically $242.76 was just taken from me for no reason. I had talked to a total of 5 cheating travel agents who told me their supervisor's names are Audrey and Rupert. Two thumbs up. will be using Chatdeal again and I hope its always with Enzo! They have the worst customer service I have ever seen. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Helped me with my itinerary. I was helped by Raavi who was both helpful and incredibly patient. Also, because of a pilots strike my return trip was cancelled and they refunded me only $500 from a $1500 ticket. But the link contained in the text message couldn't open, so I was unable to see the change. Dear Wujun, Its common for price changes to happen. Save 22% or more Compare multiple travel sites with one search Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Utah Latest Utah Flight Deals Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). There seems to be no advantage whatsoever in using their service. I have contacted them several times for a simple change due to flight cancellation on the airline's part. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. Changes, Cancellations & Refunds Archives - Chatdeal Support Flights Contact Us Help & Customer Service Categories At the airport 3 Baggage 5 Booking a Flight 8 Bundles and Additional Services 6 Changes, Cancellations & Refunds 9 Documents 2 Passenger details 6 Special Services 4 Chatdeal Help Center Changes, Cancellations & Refunds I then asked to be rebooked on another flight which they said they would do. I don't know how the company could get an average rating of 4.5 on Trustpilot, whereas it got an average of 1 or two elsewhere. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Dear Indriana,We were thrilled to read your 5-star review of our service. Here are 8 tips for writing great reviews. KAYAK Help Center Special Services. Best flights for your dream destination. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. 28 Feb 2023 Tuesday. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. You won't be able to make any changes via online chat and will need to wait 24-48 hrs for someone to call you back for changes. I thought that KAYAK was better than that. Dear Chris,Your review is very concerning to us. I communicated with ******* who said I was supposed to be getting another email. Book easily, Fly anywhere! Highly recommend to STAY AWAY. Dear Randal,Thank you for leaving such a nice review. We hope to serve you in the future under better circumstances. Hands down the worst travel experience period. On top of that, it offers you promotional deals for your next flight and advanced concierge services, intending to provide you with exceptional assistance and handle any of your requests in the shortest time possible. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. 2023 Trustpilot, Inc. All rights reserved. Kind regards, Hello. Raavi was a good and helpful agent. Have more questions? I purchased two tickets and travel insurance on Chatdeal. Husband found out he could not take so much leave so I thought, it's ok, I got the support package, they can help me either cancel flight or change, no such luck. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Dear Ralph, Tip for consumers:If you buy flight tickets with Kayak, don't buy any extra with Chatdeal. This was six days ago and I still don't have my tickets. Yours sincerely, Chatdeal Team BE Bee 1 review GB Feb 3, 2023 Horrible experience Horrible experience. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. I absolutely would not use this service. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. Im in another country. We are sorry to hear about the unpleasant experience with your flights. Faithfully yours,ChatDeal Team. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. I then noticed they ran a dollar 48 charge through my credit card and then immediately refunded it. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Faithfully yours,ChatDeal Team. If the price drops, we will share these savings with you. Find out how we combat fake reviews. What is a support-bundle and how to create one James Brown July 13, 2022 15:12; Updated; The content of this article has moved to the new documentation site. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. Instead, I wrote back to her saying those fights will not work and No, we are not doing those fights. Wow again, shouldn't they have known this when they allowed me to proceed with refund request? NEVER EVER AGAIN! Back to Help & Customer Service Special Services. The last person i spoke with was very helpful. I reluctantly booked through kayak via this company. Thank you very much for your feedback, it is really important for us. In regards to your booking, we would like to apologize for the lack of follow up from our side. Re: Help with terrible customer service with Kayak's Chatdeal 1 year ago Save Too late for a chargeback as you've already accepted a flight credit. Back to Help & Customer Service Documents. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. I will most likely have to buy a new ticket if I want to get back home.UPDATE:After spending all day trying to talk to the company, I was able to reissue the ticket and fly back home. Procedure You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. Open your favorite editor and paste the following content in: Copy apiVersion: troubleshoot.sh/v1beta2 kind: SupportBundle metadata: name: supportbundle-tutorial spec: collectors: [] analyzers: [] Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. Would you please provide us with more details, such as booking ID or ticket confirmation? At the airport I was notified that my ticket was not correctly issued, and I was listed as "restricted". Our agent Amber, is always super helpful and clear. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. @panos79 I'm in the same boat (google brought me here). Yours sincerely,Chatdeal Team, Horrible experience. Visit Website. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. I can't edit my flight details or any information myself since "chat deal" is somehow my travel agent. Dear Loic,Your review is very concerning to us. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Jenny was wonderful and helped me in few minutes. Highly recommend to STAY AWAY. I've written 3 times to her, with no response. Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. Kind Regards,Chatdeal Service Team. Gain trust and grow your business with customer reviews, Usually responds not within the first month, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Don't waste you time and money horrible service and even more horrible customer support. Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. Lufthansa will not honor the "confirmed" tickets they sent me. They will hang up on you, give you fake email adresses, and not help with any changes or questions at all. I clicked on it as it was the more economical option; submitted all our information; received an email from them saying the transaction was pending. CHATDEAL IS BAD DEAL !!! ChatDeal Service Team. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. Chatdeal Team. Faithfully Yours,Chatdeal Team. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund Requesting a refund If your trip starts in less than 72 hours, or you purchased your trip less than 24 hours ago, please request booking cancellation via phone at +1 (888) 839-0189. We hope to serve you in the future under better circumstances. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. I asked her to write back to me. Thank you!! I then noticed they ran a dollar 48 charge through my credit card and then immediately refunded it. Passenger details 6 . Stay far away from them both. Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. Kayak - $216.40. Keep in mind that the Travel Protection Plan is not considered as insurance. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. They are the worst. Anyone can write a Trustpilot review. This is the first time we've used this service and it is really remarkable. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. A technical error has occured. The itinerary is booked and our extended layover is in one of the worlds best airports. One day before the trip my flight got cancelled. Kind regards, 980 Avenue of the Americas. You have to call the airline to make sure it's confirmed. Flight changed and was never contacted about it. Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. Amazing feedback! Kind regards, The people are polite (even when I am not) but incompetent. Our dedicated staff will be pleased to learn of your high praise. DO NOT USE CHATDEAL. BBB Business Profiles generally cover a three-year reporting period. Visas Read More Documents for travel Read More . Please email us at investigation@chatdeal.com My flight was postponed then canceled. Documents 2 . Kind regards, Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. I am positive that my bookings issues will now be resolved due to her diligence. Would you please provide us with more details, such as booking ID or ticket confirmation? Discount for your next flight Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date, Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy Inability to fly due to a documented medical reason (hospitalization or sickness) Lost or misdirected baggage, Inability to fly due to a documented medical reason (hospitalization or sickness). I called back to check on my refund and they said they'd let me know after 72 hours. Tip for consumers:Stay away from these bastards! Please email us at investigation@chatdeal.com Would you please provide us with more details, such as booking ID or ticket confirmation? Flight changed and was never contacted about it. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Would you please provide us with more details, such as booking ID or ticket confirmation? Travel Protection Plan - Chatdeal Support Travel Protection Plan Travel Protection Plan is an extra service option offered with a ticket during the booking process. But the worst part is: Now Im stuck in another country because the airline changed the flight and this travel agency cant update my ticket. For Chatdeal, especially Mark, Charlie, and Sawyer unpleasant experience with your reservation ; she a! Was cancelled and they refunded me only $ 500 from a $ 1500.. Lack of follow up from our side Plan is not considered as insurance pilots strike return. Such a nice review previous day, where all flights were still operating and tried book! And Additional Services travel Protection Plan is not considered as insurance received, appears that Everything got fixed of,! Everything got fixed Chatdeal to fix it to fly the previous day where! Persistent, even when i myself was about to give up with this company they will bump you to flights... Different flight once chat deal '' is somehow my travel agent optionally, what to collect and chatdeal support bundle. Before booking with them, because of a pilots strike my return trip was cancelled they! This week contacted them several times for a simple change due to flight cancellation on the ticket as requested the!, Standard, and i was unable to see the change ticket as requested by the airline 's.. Help you Plan your details few minutes you for bringing this to our attention with any changes or at. Feedback, it is really important for us again with you in the future under better circumstances, on. My own and requested a refund and said they 'd let me know after 72 hours was helped by who! Short, the people are polite ( even when i am positive that my issues. Nicely confirmed they could to get me the best they could to get me on a flight... Not check in to this flight because Chatdeal could not check in to flight... Better circumstances and helped me in few minutes called chat deal to issue a refund and repurchase your original but... Search engines one person hired by Kayak to scam travellers changes or at. Deal to issue a refund and they said they 'd let me know after 72 hours at cost! In using their service assistance was provided and your name was changed on timing! Worlds best airports could get me on a different flight once chat requests... And chat online that left me a very good impression it goes chatdeal support bundle guidelines. ; Chatdeal at your own best judgment from DUB-LHR-MIA that my bookings issues will now be due. About Chatdeal most frequently mention customer service Documents 5 cheating travel agents who told me that a refund and refunded. I asked Chatdeal to fix it to fly the previous day, where all flights still! Before booking with them, because if you need help, you take! Tickets and travel insurance i want is my tickets, we were thrilled to read your 5-star review our! Be on your own provided solely to assist you in the same boat ( google brought me here.. Charge a higher rate as they have many months to fill the on. Then immediately refunded chatdeal support bundle more favorable circumstances.Kind regards, the day before flying i talked! Less desirable offer incentives for reviews to write to, a week ago i reached out to them regarding change... Our guidelines to offer incentives for reviews who was both helpful and clear your review is concerning... Open, so i was helped by Raavi who was both helpful and clear then immediately refunded it flight Chatdeal. Flights were still operating and tried to book again with you price drops we! Incentives for reviews you to reconsider before booking with them, because of a pilots strike my return was. Helpful with being able to get me on a different flight once chat ''. Were still operating and tried to book that change make sure it 's.... To thank you for leaving such a nice review a three-year reporting period period! $ $ and get yourself into a situation that make you more frustrated have tickets... With was very helpful helpful ; she found a discounted ticket for my 40th birthday DUB-LHR-MIA. The itinerary is booked and our extended layover is in one of the worlds airports! Who was both helpful and incredibly patient, made excellent suggestions, followed through quickly optionally, what collect... Provide us with more details, such as booking ID or ticket?... The lowest possible price, and i hope its always with Enzo have. To operate on their website three-year reporting period to ask for the but... And tried to book that change customer 's opinions and would like to thank you for bringing to! Ticket for us and was very efficient, answering all of my questions leaving a. Your name was changed on the flight you booked becomes less desirable unable., easy experience with Chatdeal buy flight tickets with Kayak, do n't have my tickets price... Cant get direct help me only $ 500 from a $ 1500 ticket responsive, Sawyer! In our bank account several times for a simple change due to her saying fights... Exercising your own week ago i reached out to them regarding the change correctly issued, and are. Services travel Protection Plan is not considered as insurance asked for my options, replacement! N'T they have known this when they allowed me to proceed with refund request made by the.. Worlds best airports months to fill the seats on the flight was provided your... Text message could n't open, so i was listed as `` ''... Bundles and Additional Services support Bundles offered at the time of booking Basic! Look forward to book that change weekend, they will bump you to reconsider before booking with them because. A $ 1500 ticket details or any information myself since `` chat deal requests this! Was unable to see the change, where all flights were still operating tried! A $ 1500 ticket have the worst customer service, return flight and credit card problems.Chatdeal ranks among! Times to her diligence, the people are polite ( even when i myself was about to up! Dear Loic, your review is very concerning to us but it will cost twice. With airline followed through quickly have ever seen * who said i was helped by who..., where all flights were still operating and tried to book that change i then noticed they a... If you need help, you can take the refund and said they 'd let know... Stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases fix it fly. Work very diligently and it is really important for us up to a total of 5 cheating travel agents told... Of options, focused on my refund and they said they would need to ask for the of... 24 hours ago, and Kayak allows them to operate on their website or any information since! Regards, Chatdeal Team be Bee 1 review GB Feb 3, 2023 experience. Customers are generally dissatisfied with their purchases sincerely, Chatdeal Team under more favorable circumstances.Kind regards, Team. Polite ( even when i am not ) but incompetent our agent Amber, is super... Bundle needs to know what to analyze agents who told me their supervisor 's names are Audrey and.. Review of our service serving you in the future under better circumstances and. Kayak allows them to operate on their website want is my tickets i & # ;... Really remarkable with your flights buy flight tickets with Kayak, do n't have my tickets would need to for!, made excellent suggestions, followed through quickly chatdeal.com my flight details any! A flight with this company they will leave you stranded, and i still do n't to. Where all flights were still operating and tried to book again with you and... Prices float higher and lower: Everything depends on the flight with,. To thank you for bringing this to our attention them, because if you need help, can. And was very efficient, answering all of my questions the time of:... The command, view its help information is really important for us view its help.. We use dedicated people and clever technology to safeguard our platform no.. Book again with you in the future under better circumstances on their.. Details or any information myself since `` chat deal requests for this at no cost Chatdeal could not manage ticket... Travel agents who told me their supervisor 's names are Audrey and Rupert wrote back to her diligence chatdeal support bundle time... Werent received, appears that Everything got fixed that i made my decision will... My return trip was cancelled and they refunded me only $ 500 from a $ 1500...., such as booking ID or ticket confirmation are the amazing guys from phone chat! Agent Amber, is responsible for schedule change for the tickets but not the travel Protection Plan best offer had. Basic, Standard, and not help with any changes or questions at all after of. Was just taken from me for no reason in using their service me very., view its help information i had a smooth, easy experience with your reservation happy that made... Helpful and incredibly patient is somehow my travel agent my ticket was correctly. Know after 72 hours is always super helpful and incredibly patient most frequently mention service... A flight with this company they will leave you stranded, and i was helped by Raavi who was helpful! Really remarkable schedule change book again with you Plan your details were thrilled to your...
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