I value some healthy friction in debates as it uncovers new areas and broadens our perspectives. DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. Youre listening to View From The Top, the podcast. I believe in going the extra mile to resolve any issues and ensure customer satisfaction. And thats really I think the spirit of how DoorDash operates. But cities have been one of the most enduring, I guess organizations that have ever made it through the history of time, far more enduring than businesses have. A Y combinator-backed company, DoorDash is . Joy Huang: And speaking of things going really well, after that difficult period for you DoorDash, again, was on this trajectory of rapid growth where, if I remember the numbers correctly I think DoorDashs market share grew from 17% to 50% in just two years, which that kind of growth its just crazy. As is clear from the tasks listed above, it is quite a challenging job that includes a lot of decision-making. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. ago. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. These are not necessarily skills I had. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. Joy Huang: Thats a really good mental model to have. And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. 12495. Christopher Lee for The New York Times. That was Tony Xu, cofounder and CEO of DoorDash. Mr. Xus peers describe him as competitive and determined. We review 5 of our favorite Doordash interview. According to the DoorDash Impact Report, about two-thirds of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. Typically, an experienced engineer takes the role of interviewer, assessing the candidate's strengths and weaknesses. We're committed to growing and empowering a more diverse and inclusive community. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. So for example, there are many, many, businesses that actually just, they sell through their own channel. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. And so this is what I mean when I say you cant influence that. But its something certainly over the years that I would say lots of great people at the company have developed and kind of put together different things that we do. Its a very important part of what we do. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. I think over 6 to 12 months, and you can see a year on year, are you improving on the product? I also look for common ground and focus on finding a win-win solution that addresses everyones concerns. One is a marketplace where we sit in between . Lazy people. What was going through your mind when you said that to your teacher? Moreover, my effective communication and collaboration, coupled with my strong analytical and strategic thinking and quick ability to learn and adapt to new technologies, make me an outstanding candidate. So thats still a big part of the journey for us right now. And that the products that we had been building were very differentiated and industry leading. DoorDash had many ups and downs and we still do. And Tony, thank you for sharing your grit, your scrappiness and growth mindset with us. I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works. Other merger efforts have flopped. So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? When the company reveals its financials, the potential for profit and growth will be clear, DoorDash investors said. When Mr. Xu and his now wife were dating long distance, he bought 12 plane tickets at the beginning of the year to ensure they would see each other once a month. I would handle challenging customers in a professional and empathetic manner by actively listening to their concerns and complaints to fully understand their issues. But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. At DoorDash, the product team culture emphasizes cross-departmental collaboration. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. Soon, a new group Wall Street investors will pick a side. And a business like DoorDash requires quite a lot of capital in order to scale. justafluke__ 2 mo. For my mom, it meant working three jobs a day for the first 12 years of her journey here and so, I didnt see them that often and so, most of my time was pretty unstructured and I think as a result that unstructured time was what was able to obviously, I wasnt thinking about becoming an entrepreneur when I was five years old, nor did I ever think what would happen from my unstructured time, but I think some of the benefits really came, Im from trialing a bunch of new things. Its why I decided to mow lawns when I was nine years old and effectively knock on doors so that I can create different shapes because if you cut grass at different heights, thats how you can create different shapes and in places like Illinois, where theres a lot of land theres a lot of grass you can cut, which means that you can earn your way to more video games. Jenna: And what other industries or verticals? doordash critical thinking interview. It offers customers the convenience of ordering food from local restaurants through its intuitive website or mobile application. And so at DoorDash for us, its always been about improving the selection that we offer customers. 10 frequent non-technical questions at DoorDash: Tell me about yourself And would they actually pay for it? I think the third thing is you have to trust your team, because no one person is going to get you through any sort of difficult situation, and certainly not a pandemic. It tends to be what customers remember, theres a lot of steps. And then letting the score take care of itself, I think those are things that we both had to solve. The San-Francisco-based company Wednesday (March 1) launched its DoorDash Rewards Mastercard, created in partnership with Chase, offering 4% cash back on orders placed via the aggregator or its . Therefore, I can confidently claim that I am conversant with the best customer service practices and remain composed under trying circumstances. Because the journey to building anything of meaning, I believe, will take years, maybe decades.. And, youre undoubtedly going to get your doubters along the way. Well, again, crawl, walk, run, as I like to say. Its not trying to say, by doing this were gonna control some outcome. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? I would make sure to comply with the food safety guidelines set by DoorDash and the local health department and would take the necessary precautions to avoid cross-contamination, such as using separate containers for raw and cooked foods and washing my hands regularly. As the market matures, they start making money, he said. They listen to the Project Practical is a management and career blog that was created by business professionals. Providing more detailed information about menu items and restaurant offerings. Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. In such a situation, I would first gather the required data to understand the root cause. And in fact, the company almost ran out of money by the end of 2017. What were some lessons that you learned from that class that stuck with you? Tony Xu: Yeah, and it goes both ways, right? Thats what we were focused on. Joy Huang: Welcome to View From The Top, the podcast. Mr. Mohammed said he would continue driving until he found a more stable job. And youre almost making tweaks along the way. So that was a really good reminder to have. Were prepared for pretty much any scenario, regardless of what amount of capital was to come into the company. DoorDash and Grubhub have also discussed acquiring Postmates, which has separately filed to go public, but the companies disagreed on price, said people with knowledge of the discussions. Then, I brainstorm and propose different options to resolve the issue. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? The . But also work with everyone else who created this labor system over the the last seven decades, eight decades in the US, and change it in a way that actually gives them also the protections that they deserve. Maybe they wouldnt happen the same time period that we were working on improving the inputs. Joy Huang: You mentioned that your family moved from China to Illinois when youre young and little did you know you would soon move again, this time from Illinois to San Jose. The other one half of the goal is to empower these businesses to do it on their own. I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. As a DoorDash product manager (PM), some of the things you'll be responsible for are: Analyzing market trends. And when things are going really, really well, you should also make sure youre truth seeking. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. This is our platform in which were taking products from our marketplace and were giving them to merchants so that they dont have to rely on us. For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. DoorDash competes with companies like Grubhub, Uber Eats, and Postmates. Are you looking to land a job as an electrical machine engineer? Interview question for Senior Manager.1. Its really on us to really think about the dashers, the gig workers that we work with, and think more broadly than just our business, but also how we are impacting other peoples life. Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. Moreover, proper communication with customers and restaurants is crucial to resolve any issues. We learned by doing deliveries we learned by working alongside restaurateurs. SoftBank and Postmates declined to comment. All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. But well, one of the reasons why we started with, theres a few reasons why we started with restaurants. And it is in talks to raise debt that would convert to equity when it goes public, said two people with knowledge of the discussions. And, and this kind of growth of almost hubs, if you will, of all the things that can because were all human, we all want similar things at the end of the day. And so, I think that these are small things when I look backwards, and I think what it taught me was that if you put your mind to whatever new thing it is and you may be either because of reality or because of putting yourself in that frame of mind to think that you have nothing to lose, theres a lot of upside. The Stanford MBA Program is a full-time, two-year general management program that helps you develop your vision and the skills to achieve it. Doordash values are on this page but organized poorly - https://careers.doordash.com. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. For me, that meant language, that meant earning income to buy Nintendo. For me, its why I worked at a really young age; it was to save up enough money to buy Nintendo to buy the games that came within Nintendo. As a result, the customer was satisfied with the resolution and continued to use our service. Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. One of the things that we found effective is really writing things down. Joy Huang: And what is your go-to food delivery order? DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. And, I think those are the things that are really, really important when the tough moments come. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. Obviously, you have minutes to get this right and if you get a wrong you kind of have to solve it then in there, you cant, wait to, give you your password the next day or something. Today with more than 300,000 restaurants and 200,000 dashers on the platform this passion has also really evolved into a responsibility. I had some skepticism as to whether it would work, said Charlie Morrison, Wingstops chief executive. In 2013, Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, all Stanford students, were future entrepreneurs looking for a problem to solve. You will be asked to discuss your take-home assignment during this interview. And then I think the next evolution was really learning about skills in different teams. Its been truly a pleasure. I took ownership of the situation and went to the restaurant to personally retrieve the correct order and deliver it to the customer with a sincere apology and a small token of appreciation. 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