Is this your company? There was a fellow passenger who had caused a few problems earlier in the trip and later on the trip, threatened me on the bus (literally cornered me in the back seat) and nothing was done. This plan includes coverages that can provide a benefit in the unlikely event a traveler should need to return home unexpectedly due to a natural disaster or unrest. We were offered a wait and see attitude for the following year 2021 . The number of travelers in each group is capped at 14-38, and small group tours only . Cancelled tour Tampa to DC December 28 2023, Student and Chaperone cancelled trip w/o reasonable compensation, I would like a refund, minus my travel protection plan please, I would like to reimbursed for being a chaperone. Nonrefundable fees are outlined in EFs Booking Conditions. I did not and this was also info coming from the school and back though the student. Thats why as the world changes, so do we. Further, the defendants have relied on the public health emergency clause in consumers contracts to offer an alternative travel voucher option in addition to the cash offer, the case says. I called EF and they directed me to the insurance company-which is an absolute rip off. Want class action news sent to your inbox? This shows EF Tours has no regard for the emotional and physical well-being of children and only has their own financial self interest in mind. Revised tours must depart within one year of the original tour. Southwest canceled my son's flight to DC over Christmas vacation he was supposed to be there for New Year's. To date I paid $1063 on this trip to Peru and canceling it over 1 year in advance due to unforeseen circumstances has cost me $560. The communication from EF Tours its grossly nonexistent and generic. Coverage for baggage in cases of theft or delay. We were quoted a price and told the insurance was a great thing to have because with it you could cancel up to 24 hrs before the trip for a full refund minus the cost of insurance. Have had 2 separate travel experiences with EF. Best Day Ever: Tokyo They make go in circles and have excuse after excuse. Well isn't that what insurance is for??? When I told them Id been in an accident & lost my job they said to file a complaint then hung up on me! This program was created to provide the safest possible tour experience for our customers. All I know to do is make this issue public. Emergency evacuation coverages ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. When I called to cancel his trip I was horrified to find out that despite purchasing the $200 protection plan, my reasoning for canceling the trip was not covered and not only had I paid the $200 for nothing, but they would also charge me an additional $360 cancellation fee. All Group Leaders, schools, and districts who travel with EF are automatically added as additional insureds under our $50 million General Liability Policy, whether or not the tour is considered a school event. If not resolved I will go through my lawyer. Yet I received a check in the mail for $300 before I could talk to someone. I feel like EF tours did not take our interests and feelings into consideration and I feel like this trip was a complete waste of time and money. They kept $700 of our hard earned money and refuse to return it. Not only could we barely keep up with the tour guide, but we could not hear him due to he gigantic group and we had to stop every 5 minutes to make sure the entire group was there. v. EF etc. His high school in the Parkway school district decided to book the tour through EF Educational Tours. Poor communication, date changes, do not uphold refund requests. ", UPDATE ON EF CASES AS OF 1:30 PM PDST April 23, 2020. No one responded. Emilia Hovestadt But their ads sure reflect diversity! this absurdity not previously announced We need to cancel due to medical and we were told we loose close to $800. EF Educational Tours Reviews | Read Customer Service Reviews of www.eftours.com Travel & Vacation Activities & Tours Tour Agency EF Educational Tours EF Educational Tours Reviews 4,382 Excellent 4.3 VERIFIED COMPANY www.eftours.com Visit this website kharden 1 review US 2 days ago DO NOT USE EF Tours! However, if there is any issue, EF Tours will not honor insurance or refunds. Trip Cancellation coverage My signature was on paperwork for a trip THIS July. I would like a refund, minus my travel protection plan please. Get connected We're here to help. al. EF Go Ahead Tours is a brand under the EF Tours group that offers both guided and fully customizable tours to destinations worldwide. From: Emilia Hovestadt Trip Interruption coverage ** The Global Travel Protection Plus plan includes a non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours. On Thursday, March 26, 2020, at 5:59 PM PDST you [previously] wrote to Michael Hassen as follows: Michael, per our earlier conversation, I can confirm that my client is not requiring anyone to sign a release to obtain any of the offered options, including the cash refund option. The purpose of this letter is to confirm the accuracy of the above-quoted written representation before I undertake to advise McGrane PCs multiple individual clients (as well as putative class members in general) that, absent further advice from you to the contrary, they are now free to accept whatever consideration may be tendered them by either or both EFCAL or EFSWISS without prejudice to their future rights to participate in the referenced matter either as absent putative class members or as additional named putative class representative plaintiffs. Especially during a pandemic where these things change constantly. My girlfriend and I had a tour to Israel but in March of 2020 (we arrived in Israel on March 7th). (Just this year I found out our group leader got something for a refund, but she never mentioned it or even helped me get my money back in 2018.thanks for that.) Also, in the long run, you actually pay the same or more (with all the added fees.) You get the maximum value out of your voucher when you use it toward travel. We sent emails. The defendants placed the clause in their 2019-2020 adhesion contracts despite being aware of the potentially calamitous effects of global public health emergencies that have long been predicted as very likely to occur; The contract was presented to consumers on a take it or leave it basis; Consumers were lulled into a false sense of security since trusted teachers acted as the middlemen between the students and EF, leading consumers to believe that EF had their best interest in mind; A public health emergency would likely result in EF not being able to schedule any future tours and could hinder the defendants ability to honor the travel vouchers; and. He has an unexpected stopover in Munich and no One accompanies him as he Is out of the group We understand that plans can change due to unforeseen circumstances. They cancelled it - TWICE! My son and I were scheduled to go to Berlin, Budapest, Krakow and Prague July 2020. Travelers who had booked their program by redeeming a previously issued Future Travel Voucher may have different terms and options available to them based on the originally issued voucher terms. She had a black eye and blood in her eyeball for the entire trip. They claim the $700.00 is money that was already spent to secure travel details. As a single mother or two, I used my savings ($8, 336.00) to give my daughter a graduation gift of travel and experience. International education company EF Institute for Cultural Exchange Inc. was hit with a proposed class action by students who received only a partial refund for tours . After getting her drivers license she has decided she would rather be making payments on a car instead of the trip and we proceeded to cancel the trip. We had the insurance but they own that too. Help Center; How It Works; About EF; Blog; Customer Reviews; Stay connected. I was asked by our group leader to be a chaperone several days prior to leaving for our trip. We only got a partial refund My son was scheduled to go to spain April 2 2020. Customer service is the WORST! Company is stealing 500.00 saying that is the cancelation policy. So opted to try one more year to see if restrictions were lifted. ", On April 23, 2020, Mr. McGrane responded to Mr. Schirtzer, stating: "I stand by my 'worthless' remark. This is morally and ethically wrong. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Defendant, EF Educational Exchange, Inc., is a Delaware corporation having a Day two in London we were trying to go on the bus tour however EF tours gave the bus tour the wrong number of people so because the bus that came to pick us up was too small, we were forced to visit the locations by foot and by train. My son is (or perhaps was) traveling on an EF tour this summer with a very small group from our high school. Same restrictions. Trip delay coverage I will never, ever even consider sending any of my other kids on one of these trips. Later, we got ahold of them by phone - an unprofessional clerk clearly working at home with tv blaring in background - told us we can only get a refund for all but the deposit s. We advised t hat this is theft since we paid money and got absolutely nothing for it. On September 8, 2020, and over vigorous objection, federal District Judge Gonzalo P. Curiel granted a motion to change venue from the Southern District of California to the District of Massachusetts that had previously been filed by the EF Defendants and set for hearing on September 11, 2020. I am outraged and helpless. Get the latest on closing arguments in the Alex Murdaugh case, charges for a college football star and a settlement over photos taken after a helicopter crash site killed Kobe This is the biggest scam ever. My mom is part of a tour departing for a 10 day trip to Europe. . Now she is moving on to college. UPDATE ON EF CASES AS OF 2:00 PM PDST FEBRUARY 5, 2021. Was informed of the price to cancel was $199 not the $95 listed. However, I was never allowed to speak with management. The non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours provides a cash refund for trip costs paid to EF Educational Tours for cancellation prior to departure. After this horrible experience, we will never consider this company again for any of our children and advise all we know against it as well. We were also promised to be able to be in walking distance from our hotels to the big cities in the countries we were staying in however in each country we were at minimum one hour away from the cities. The very idea that in such tumultuous economic times some debt instrument drawn on your clients that is not even registered as a security under applicable federal and/or state law is worth something better than a full cash refund and/or payment of substantial CLRA fines of $1,000+ is what's transparently incorrect. They should be ashamed of themselves. Desired outcome: Of course with everything going on, this was canceled and rescheduled for July 2021. Help Center: Coverage and policy flexibility. The Global Travel Protection Plus planprovides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel their tour up to 24 hours prior to departure for any reason. We also were traveling to all the countries during the world cup. An EF tour this summer with a very small group from our school. Go Ahead Tours is a brand under the EF Tours its grossly and. For a trip this July never, Ever even consider sending any of other! 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