Can I check my luggage in for the sailing? This was a great service and the ship is really nice inside. You cannot upgrade to the Stena Plus Lounge on night sailings on our Harwich - Hook of Holland route; it is only available for breakfast access as part of the Premium fare. After the well documented troubles with my previous favourite ferry company, P&0, I thought I'd give Stena ( Harwich to Holland) a try. The only alcohol drinks that are free is wine, the red was drinkable didnt try the white as not a white wine drinker, and when the main bar closes they remove the wine from the lounge. Weve some great travel options for your pet. Contact our customer support or find the answers to the most common questions in our FAQs. I booked on line - 4 passengers and car Liverpool to Belfast return for my sons wedding - - however I made an error in the booking and also discovered I was entitled to discount. Please click the link in it to confirm your subscription. Its an ergonomic disaster! Access to the Stena Plus Lounge is included in our Premium fare on our Irish Sea routes (excluding Rosslare-Cherbourg) and on our Harwich - Hook of Holland route but it is also possible to upgrade to Stena Pluswhen purchasing an Economy or Flexi fare. How long before departure do I need to check-in? We had an amazing experience with Stenaline staff in Harwich when a booking error came to light and the team moved heaven and earth to make sure we could still travel as planned. Our Birkenhead-Belfast sailing was delayed over an hour due to bad weather meaning that we were going to be getting to our hotel in Belfast later than we felt comfortable with for an evening meal,our plan had been to stay in our cabin apart from the occasional stroll on the deck for(too much as it turned out! Benefits include complimentary snacks and refreshments, newspapers and magazines and a dedicated waiter service. Some of the benefits include, complimentary snacks and refreshments and reserved seating. more. I did it once as we booked late and couldnt get a cabin. Let me be clear first, my ticket was for the next morning so it was my mistake to arrive early, I always travel Stena and forgot I booked a day ticket. Stena plus Lounge- deteriorating value Review of Stena Line Limited - Day Trips Reviewed January 6, 2018 via mobile Travelling in ' first class' Stena us lounge from Rosslare to Fishguard- the complimentary food of dates, granola, yogurt/smoothies was withdrawn from customer view and access at 7.45am- well before departing from port. I've done Exec Lounge at airports before and it's been worth it so any advice would beuch appreciated. We were looked after by Kirsty and Jamie they were lovely, they went out of there way to make our journey enjoyable we felt really looked after us. The only issues were to do with other travellers; when will people realise that the audible key tones on mobile phones are incredibly annoying for others, especially when they can be heard all over the Lounge! Do you have electric vehicle chargers at the port? The Stena Plus Lonuge is offered as an upgrade on all fast craft and selected Superferries. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. Date of experience: 27 December 2022 Public transport from lanyon place to hope Street. I think its good value especially if boat is very busy. Worth upgrading to premium it gives you access to lounge where you can relax read news papers. Tea,coffee,soft drinks and wine. The Stena Plus Lounge is also available on our routes to Denmark. Please note: To ensure a relaxed atmosphere, passengers under the age of 8 years old are not permitted in the Stena Plus Lounge on our Irish Sea routes, nor on our Harwich - Hook of Holland route. * Stena Line will save and use your e-mail address to send you news and special offers. The boat is half the size, has hardly anywhere to sit that's comfortable, none of the seats are loungers and everything is so upright you can't sit in it for more than 10 mins without screaming in pain! The first movie they played in cinema started already before the ferry sailed away so most passengers like myself couldn't watch it. Claim your profile to access Trustpilots free business tools and connect with customers. more. Here are 8 tips for writing great reviews. Was a very relaxed crossing. Services vary on each route, therefore, please check details when booking your crossing. Are cabins mandatory on overnight sailings? Are English pound notes accepted in Northern Ireland? Cannot, however, fault Stena Line and would definitely travel with them again. Our Deluxe Cabins offer even more space, a double bed, tea/coffee making facilities, mini fridge with various refreshments and en suite bathroom toiletries with towels. Check-in for foot passengers closes 30 minutes before departure. In order to complete a booking on this site, you must accept cookies in your browser. Having travelled on P&O's Liverpool-(ta && ta.queueForLoad ? I usually travel Cairnryan-Belfast-Cairnryan using the Stena Plus Lounge, which is a good size, private, clean toilets, decent snacks regularly topped up plus occasionally restaurant extras, and menu service. Can I check my luggage in for the sailing? Wedding venue for small intimate wedding? Its definitely worth the price since you will be on the boat for 8hrs. This was a great service and the ship is really nice inside. Then there was the lovely Brittany. Stena Line have got my back when it comes to customer service. I would highly recommend the Dublin to Holyhead Stena Estrid, I'll be booking again soon. Was a very relaxed crossing. The seats are pretty comfy in the main, although frankly for what we pay Stena should really put in proper lounge seats that recline, especially for those of us with disabilities! Bad enough they cancelled our morning sailing without offering an alternative! Many thanks to all, a great day out. We didnt realise there is no access Avocadoes were so old, even sour taste. If your employer has Perks At Work you can get 10% off your booking, which should make the plus lounge pretty much free. Try your luck with our casino games. Its an ergonomic disaster! But I don't suffer fools well and met too many on the boat. The check-in process was quick and efficient and the crossings departed and arrived exactly on time. Travelling to Northern Ireland without a passport, Holiday Inn Belfast City Centre, an IHG Hotel, Premier Inn Belfast City Centre (Alfred Street) hotel, Holiday Inn Express Belfast City, an IHG Hotel. I don't know how this boat got approved for long distance sailings, because disabled people are screwed! How can I make a booking using a Tesco Clubcard voucher? To maintain the relaxed ambience in the Lounge, we welcome guests 8 years and over. Read our full Privacy Policy. Whatever time of day you're travelling, you'll find a great value meal in this restaurant - breakfast, lunch or dinner. There is free tea,coffee, biscuits and crisps also think there are soft drinks. Room had mini fridge with water. On our most recent crossing we booked a suite which was wonderful. Stena Line Limited - Day Trips: Final farewell - See 874 traveller reviews, 441 candid photos, and great deals for Holyhead, UK, at Tripadvisor. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Can I carry extra fuel in my car or motorhome? Can I stay in my vehicle during the crossing? Press J to jump to the feed. Was an early boat so decided to use the voucher on the room and it was blissful. Create an account to follow your favorite communities and start taking part in conversations. Can I stay in my vehicle during the crossing? 15.12.2017 . Answer 1 of 9: Hi all, Has anyone paid for the Stena Plus Lounge Upgrade on the Liverpool-Belfast route before and is it worth it? Can I get a quote without making a booking? Accommodation in November & amount of time to stay. From Steven and Sharon. It is for use by our guests who are registered as disabled or who use a wheelchair or other mobility aids. Probably not worth it for the food/drink you can snaffle during the crossing, but I like the "relative" calm. Is there Wi-Fi available onboard and, if so, is it fast? Anyone can write a Trustpilot review. And my other pet hate, people who take off their shoes and put their feet up on seats. Is there Wi-Fi available onboard and, if so, is it fast? Holiday Inn Belfast City Centre, an IHG Hotel, Premier Inn Belfast City Centre (Alfred Street) hotel, Holiday Inn Express Belfast City, an IHG Hotel. On our most recent crossing we booked a suite which was wonderful. Bus 96 waits at the ferry to This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Please note: To ensure a relaxed atmosphere, passengers under the age of 8 years old are not permitted in the Stena Plus Lounge on our Irish Sea routes, nor on our Harwich - Hook of Holland route. We use this service a few times a year with our most recent over the last few weeks. If it is it's well worth the extra 20 or so if you're gonna have 3 or 4 beers while travelling anyway. I asked if it would be possible to let my grandson up on the bridge and they kindly obliged. What facilities do you have on your ferries? :). A multi million company with a IT monkey problem. Free soft drinks and teas and coffees, biscuits. Do you provide special fares for group bookings? How do I book multiple vehicles on one booking? Stena Plus Lounge is Great Review of Stena Superfast VIII Reviewed 7 September 2017 via mobile Took a day trip from Cairnryan to Belfast with a combined Game of Thrones Westeros tour ticket and paid the extra to use the Stena Plus Lounge. Do you provide luggage lockers at the terminal? Soft play area for younger children. What identification documents do I need to travel? Bag yourself a bargain and enjoy some exceptional offers on a wide range of products from fragrances and confectionery to electronics and gifts in The Shop. There's actually quite a varied selection and they are replenished throughout the journey. The Stena Plus Lonuge is offered as an . Shop well stocked with some good deals. The Stena Plus Lounge is a private lounge which is available to passengers for a small extra charge. Looking for a gift for someone special? 2023 Trustpilot A/S. How do I book if I don't know the vehicle registration? Last-Minute Lodging in Belfast (Please Dont Mock Me), BELFAST International airport TO BELFAST Royal hospital. Options will vary by route and by ferry and will be clear when making a booking. Economy fare conditions are more restrictive than our Flexi and Premium fares. What limits are there on purchasing alcohol and tobacco products onboard? Is there Wi-Fi available onboard and, if so, is it fast? From Co. Donegal to Belfast - train/bus/how? Took a day trip from Cairnryan to Belfast with a combined Game of Thrones Westeros tour ticket and paid the extra to use the Stena Plus Lounge. On that crossing though, I might choose a cabin for even more isolation! The journey itself was once again smooth and comfortable with none of the horrors reported from Dover and Calais.We will definitely be back again when travelling with our own car. Beans changed their color and taste. How do I book multiple vehicles on one booking? I had a voucher for 40 off on stenalina. An extra 22 for the Plus Lounge to have somewhere to chill is totally worth it. Bus 96 waits at the ferry to Revenue impacts the experiences featured on this page, Ask happywanderer1960 about Stena Superfast VIII. Much quieter too. Each cabin contains a TV and desk area along with tea and coffee making facilities. Sit back and truly relax! Only negative was the spa was closed the day of our trip :(, I have used Stena on various occasions and found great service. Clean, spacious and also impressed with the size of the kennels. Are there public transport links to the port? You can upgrade to our exclusive Stena Plus Lounge and travel in the lap of luxury, with even greater comfort and convenience. Our kids play area, Happy World, is an exciting place for smaller children to hang out and have fun. Its a very long, very uncomfortable crossing without a cabin. Its awful! Unacceptable. Ricky is a genuine nice guy and credit to the company. There is supposed to be a non-stop supply of all supplies all journey. As services vary on each route, please check details when booking. There is supposed to be a non-stop supply of all supplies all journey. He could used his disgretion and let me on. . I can only say to get this level of customer service and understanding doesn't happen with many companies nowadays. Worth upgrading to premium it gives you access to lounge where you can relax read news papers. Cheers for the replies. Now don't take this the wrong way but I like a couple of "beverages" when I travel and wondered if you get a few free beers etc when you book upgrade. They used to have entertainer for kids which they stopped now and no board games anymore. Image. I want my money back! This topic has been closed to new posts due to inactivity. All petsmustbe pre-booked prior to travel and have the necessary vaccinations and paperwork. Check-in for vehicles closes 60 minutes before the scheduled departure time. Customer service was not great, the staff seemed a little on edge. Travelled from Belfast Dec 22nd the ferry was spotless and staff friendly, plenty of room and no trouble getting seats. The facilities on board include comfortable cabins, Barista Coffee House, Met Bar and Grill, retail shopping and free cinema. Bathroom was clean. Very good indeed. Can I carry extra fuel in my car or motorhome? Can I stay in my vehicle during the crossing? Do you have electric vehicle recharge facilities onboard? Fancy something more luxurious? read more. Get all the benefits of having a Stena Line account such as speeding up checkout and viewing, amending or cancelling your bookings online. Lot's to keep everyone entertained on board.Cinema for kids and some playstations. Is there a Bureau de Change facility onboard? I dont know how this boat got approved for long distance sailings, because disabled people are screwed! What payment methods and currencies can be used onboard. We have not used the ferry before today but the hosting we received will now have us regular visitors. Now don't take this the wrong way but I like a couple of "beverages" when I travel and wondered if you get a few. What can I use my Extra points to purchase? Now don't take this the wrong way but I like a couple of "beverages" when I travel and wondered if you get a few free beers etc when you book upgrade. It's an ergonomic disaster! Different departure location and trouble free boarding. Do I need a printed copy of my ticket to travel? Where can I find directions to the terminal? Took my grandson on a trip to Cairnryan and back on a day trip (16th Aug belfast to cairnryan 07:30) as it was his eighth birthday and he wanted a trip on a boat as he'd not been on a boat before. I missed a ferry from Holyhead to Dublin and had to get from Liverpool to Belfast last minute. Pick up the perfect fragrance with our extensive selection of the latest perfumes and aftershaves at prices youll find hard to resist. This was the highlight of our trip, my grandson was thrilled to bits! Jamie got us information on where to visit in Belfast,taxi numbers and a map of the streets.On the return we saw them all again and the service was out of world. What payment methods and currencies can be used onboard. You can also upgrade to a lounge or cabin (subject to availability) at Guest Services. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Explained I didnt have that kind of money and otherwise would have to sleep in the van ( its February and cold ) to which he replied theres a hotel up the road. Press question mark to learn the rest of the keyboard shortcuts. As services vary on each route, please check details when booking. To say this trip was pleasant is an understatement. Due to recent server update you need to restart the booking.. Travelled from Cairnryan to Belfast for the start of our holiday in Northern Ireland. 6 answers. So much more than we expected. Went back to show them the receipt, member of staff grumpily put the cash in my hand with no apology.Chairs in standard lounge not very comfortable.Good calm crossing though and toilets were very clean. We use dedicated people and clever technology to safeguard our platform. Could easily have docked on time but didn't for reasons unknown. Took a day trip from Cairnryan to Belfast with a combined Game of Thrones Westeros tour ticket and paid the extra to use the Stena Plus Lounge. Staff very friendly and helpful. Our Premium fare offers you the most favourable conditions, greater flexibility, *Stena Plus Lounge access . Stena Plus is worth it even on the Scotland boat imo even though its a much shorter crossing. Our friendly team at Guest Services will be delighted to assist you with any queries you may have about the facilities onboard during your crossing with us. See you later in the year! Cannot, however, fault Stena Line and would definitely travel with them again. Do you provide luggage lockers at the terminal? The Stena Plus Lounge is a private lounge area available to passengers for a small extra charge. Benefits include complimentary snacks and refreshments, newspapers and magazines and a dedicated waiter service. I did it once as we booked late and couldnt get a cabin. A great service and will be using again soon. Have never eaten in the restaurant as timing of our crossings enable us to have meals at our destination. Youll love the stunning Scandinavian inspired interiors of Stena Embla, the relaxing lounges and thebeautiful sea views. Have a sweet trip and pick up some tasty snacks. The manager or higher up sorted out some good protection. Create an account. Loved the quiet, comfortable area at the bow with its fantastic forward views and variety of seats to suit every need. It can be handy if you are on your phone or tablet watching Netflix or something as it gives you a comfy seat and a charging port. I've done that crossing before with the Lounge and was thankful for it. How do I register for the Extra loyalty programme? Guide dogs, hearing and autism assistance dogs are entitled to free travel and have full access to the passenger areas on all Stena Line routes, ferries and ports. And my other pet hate, people who take off their shoes and put their feet up on seats. Probably take the tunnel next time. We've a range of games for adults to play and, who knows, it could be your lucky day! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Can I carry extra fuel in my car or motorhome? Can I bring a bicycle on my rail and sail journey? Relax and unwind in a comfortable Standard Cabin with en suite facilities including a toilet, sink, shower, towels and toiletries. How do I register for the Extra loyalty programme? You'll be on the boat for 8 hours. How can I check if my sailing is on time? - Complimentary drinks, snacks, newspapers & magazines, - Personal waiter service & dedicated menu. Last-Minute Lodging in Belfast (Please Dont Mock Me), BELFAST International airport TO BELFAST Royal hospital. Where can I find information on careers with Stena Line? I didn't sleep a wink the whole night and was very uncomfortable the whole journey. Really comfy seats. Accommodation in November & amount of time to stay. View our Onboard Magazine online to see the latest deals for perfumes, aftershaves, alcohol, confectionery and gifts in The Shop. Unacceptable. Hotel not available. What facilities do you have on your ferries? The Birkenhead-Belfast-Birkenhead route I will never ever sail again! Soft play area for younger children. )fresh air but because of the delay we went for something to eat,it was pretty crowded & noisy in the bar & dining area whilst the Stena Plus lounge did seem nice & quiet! Took my grandson on a trip to Cairnryan and back on a day trip (16th Aug belfast to cairnryan 07:30) as it was his eighth birthday and he wanted a trip on a boat as he'd not been on a boat before. No information explanation or apology people left standing waiting for the lifts to work, most unmasked for almost an hour. Are there public transport links to the port? This was the highlight of our trip, my grandson was thrilled to bits! It was worth every penny. Having travelled on P&O's Liverpool-(ta && ta.queueForLoad ? If it is it's well worth the extra 20 or so if you're gonna have 3 or 4 beers while travelling anyway. We look forward to welcoming you onboard! All rights reserved. Our dedicated TV lounge has comfortable seating and large screen TVs. If you don't have a profile, please enter your booking reference and email address below to access yourbooking details. Can I bring a bicycle on my rail and sail journey? It does say complimentary drinks but doesn't state if alcoholic or not. What is the Business Traveller programme? The Birkenhead-Belfast-Birkenhead route I will never ever sail again! I think its good value especially if boat is very busy. Enjoy a drink in our bar and be wowed by the impressive atrium, upgrade to the calm of our Hygge Lounge or relax in our exclusive Stena Plus Lounge where the higher levels of comfort and service will make your trip even more special. Take the opportunity to treat yourself to a sweet snack or a sandwich. Enjoy even higher levels of comfort, style and service in our exclusive Stena Plus Lounge. Great day out. Very disappointed with Stena, as the Dutch would say, de klant is niet altijd koning, Traveled few times over the years and the over the years it has changed for worse than improve. Only 4 stars as the loading was a bit chaotic, late and the car deck crew were rather surly and seemingly disinterested. Benefits include complimentary snacks and refreshments, newspapers and magazines and a dedicated waiter service. Plenty of free snacks, drinks and nibbles. Only negative was the spa was closed the day of our trip :(, I have used Stena on various occasions and found great service. What fees, dues and charges apply and when? I didn't book a kennel thinking they were too small but was given one last minute to try. Create an account. You also get express boarding and disembarking. What happens if my sailing is delayed or cancelled? Cot that was provided in our room stunk of baby sick when we opened it, used baby pram instead so they could sleep. Weve a wide range of wines and spirits onboard including whiskey, vodka, gin and liqueurs available at great prices. Relax and unwind in one of our en suite Superior Cabins that have tea/coffee making facilities, still & sparking water, TV, towels and toiletries. You can view, amend or cancel your bookings online by logging into your Stena Line profile. What are Stena Line's vehicle categories? Where are there luggage storage facilities in Belfast? Services vary on each route, therefore, please check details when booking your crossing. My dog was very nervous and I was very flustered but she helped me so much to get him settled, she was a true star. Public transport from lanyon place to hope Street. Recommended experiences in and around Belfast. Two and a half hours travel. Over 8 hours you easily get your moneys worth. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. In the Vehicles & Transportation category. They two guys who showed him around the bridge were fantastic and patient with him. Is there a Bureau de Change facility onboard? How will my motorbike be secured onboard? Well worth the money. Cheers for the replies. Find out how we combat fake reviews. Do you provide a late check-out option on your ferries? Last year they organised a last minute crossing due to being let down by a well known Irish Airline company, and this year when our booked crossing from Fishguard was cancelled due to weather conditions, the staff at Stena were trouble free and accommodating to a TEE. We turned our car in at the port and had a great experience on the Ferry. Please consult your vet for more information. Plus unlimited drinks and snacks. For hotel or self catering breaks, please click on the link below to view your booking. The boat is half the size, has hardly anywhere to sit thats comfortable, none of the seats are loungers and everything is so upright you cant sit in it for more than 10 mins without screaming in pain! What fees, dues and charges apply and when? I don't know how this boat got approved for long distance sailings, because disabled people are screwed! Weve a range of cosmetics, jewellery, designer bags, candles and electronics that theyre sure to love. Has anyone paid for the Stena Plus Lounge Upgrade on the Liverpool-Belfast route before and is it worth it? Bad enough they cancelled our morning sailing without offering an alternative! Tripadvisor performs checks on reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Where can I find directions to the terminal? more. Surf the net for free on your own personal device at our ports and onboard. Do you have electric vehicle chargers at the port? Our lowest fare, a good choice if your travel plans are fixed. Plenty of free snacks, drinks and nibbles. Spacious room with a double bed, tv, small sofa and armchair. Are there toll roads I need to be aware of close to the ports? Are there toll roads I need to be aware of close to the ports? What payment methods and currencies can be used onboard. I would certainly use them in the future for that reason alone. disaster. The boarding and disembarking were very speedy. I recently travelled Dublin to Holyhead to collect my new rescue dog. Are there public transport links to the port? How can I make a booking using a Tesco Clubcard voucher? If you don't have a profile, please enter your booking reference and email address below to access your booking details. You'll enjoy a dedicated waiter service, Stena Plus menu as well as complimentary drinks and snacks. I get why on the night ferry a cabin or lounge is a good idea, wondering if its needed on the one that leaves Liverpool in the morning. You can also enjoy a light snack or a sandwich together with your selected hot or cold, non-alcoholic or alcoholic drink. Are there toll roads I need to be aware of close to the ports? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-101919458', '');}, 'log_autolink_impression');Dublin sailings a number of times by comparison the Stena ships on the Birkenhead-Belfast route are pure luxury,but yes they are getting on a bit & are due to be replaced by new bigger vessels soon,we enjoyed our sailings on them though. Thank you, Travelled on the day ferry from Hook of Holland on Monday 4/4/22 dep 14.15 scheduled to arrive 19.45. Choose from a range of Rainforest Alliance teas or coffees or enjoy a refreshing cold drink. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-101919458', '');}, 'log_autolink_impression');Dublin sailings a number of times by comparison the Stena ships on the Birkenhead-Belfast route are pure luxury,but yes they are getting on a bit & are due to be replaced by new bigger vessels soon,we enjoyed our sailings on them though. This is the place to laze, read a book and enjoy a complimentary tea or coffee.

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