There is some good pay opportunity and good management. These are just a few examples: Dave at Parker and Sons came to my rescue. All works was done neatly and in a timely fashion. - could be paid more According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. 21 complaints closed in the last 12 months. Why didn't the salesman offer a discount coupon if it was available? Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. Worst company ever!!!! Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. The coupler came loose and it needed to be taped back together. Anyway, I spent an hour listening to her talk about her crazy life and telling me she needed money bad. Dont get scammed like we did - do not use Parker and Sons!! Buyer beware - their rookies may cost you real money! Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Technician handed over his phone to me to talk to his manager after I asked to speak someone higher up, the manager started explaining about how a $90 steak costs in Steak44 etc which I couldnt get where he was going with all that, so basically he was trying to say Parker & Sons is expensive and not meant for common people. Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. Phoenix: (602) 273-7247. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. We offer installation services for everything from generators and car charging stations to security systems, custom lighting, and whole-home surge protectors. They did air-conditioning work for my heater. See Yelp for long description of this co. My electric bill was outrageous. 12. Small claims court should get a reply. Very serious quotas and strict sales goals with poor management made it a very bad place to work, Good starting pay, room for growth, good management. I escalated my calls again and spoke with management person *********************. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Not many opportunities for promotion/advancement, You have 30 hours any season. Now the second issue is talking to his manager 2. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! We are very . I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. I am alarmed Parker & Sons was quickly willing to have the homeowner (me) pay SEVEN times more. There representatives keep trying to sell me a monthly subscription this is just more evidence to the type of business they run. And it happen twice. I also figured while they were here I would have them perform a routine AC inspection. Thanks for the great recommendation! The supervisor I spoke with just laughed it off as a 'rookie mistake'. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Finally I had to pay $700 for two capacitors. I have a large so I needed two new AC units. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. Everybody was friendly and courteous. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. We are very happy. Never trust this company they are a bunch of thieves. Hi Lois. We have to clean ourselves in the office. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Larger 3.5 ton unit was low on refrigerant and had a leak. Will continue to go with Parker & Sons for all my A/C needs. Bait and switch sales tactics are illegal. Good company with some growing pains but they manage the best they can. He fixed half the issue and left I. They should be ashamed of themselves!!! Even the best lawyers don't make that much! I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. Need to schedule a repair? The quote was for $669, which was verbal, never provided in writing. We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. Purchase and installation of a brand new HVAC unit was completed 6/2722. Marion, we love it when our techs hit a grand slam! Very expensive, but nice units. Avoid this company. During the week we also done get assigned breaks. Parker & Sons is currently rated 4.4 overall out of 5. I will not use them in the future if I need another new unit. 2.4 miles away from Parker & Sons. Doug, we're glad your service was both prompt and professional. The ease of their financing terms made it a very easy decision to make. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -.css-15uv8u0{background-color:#f5c131;}Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Luckily, my next call was to Parker & Sons. The SRP rebates were supposed to take out some of the price pain. I'll be sure to pass along your kind words of praise. Why was replacing the coil not recommended? Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. 05/01/22, I turned on A/C units and they were not cooling. Pros & Cons are excerpts from user reviews. Charged them $4600 to replace a water heater. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Get more reviews from your customers with Birdeye. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. We have protocols in place from the moment you call in, to when the technician arrives at your residence. Visit the Solution Center to Explore Articles. Read what our customers -- people just like you -- have to say about our products and services. Reporter441233 Sign in to contact user. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Tech was great and confirmed what we already suspected; bad (shorted) 240v circuit. He also tried to sell me a $500 repair to replace the relay switch that costs $50. $673.54 is what I am owed and I want them to refund me for no services rendered . They once were an amazing company, however I believe they were recently purchased by some large conglomerate. Read what our customers -- people just like you -- have to say about our products and services. There must be Melvins manning the keyboards too. I took all the risk unknowingly. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. Grow your business. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. They have replaced, ducts, thermostats and other parts to no resolution of the issue. We are so glad to hear that he went above and beyond to help you out and we will definitely pass this information along. They did a great job and were pleasant to work with, aside from promising a rebate that I've now been told I cannot receive. electrician, air duct cleaning, ceiling fans. 2023 Trustpilot, Inc. All rights reserved. Luckily, my next call was to Parker & Sons. They will install the new softener this afternoon! There are still labor laws to abide by! Parker & Sons - Electrical 4.4 458 Verified Reviews Get a Quote HomeAdvisor Screened & Approved Learn about our screening process 88% Recommended 47 Years In Business Achievements Company Details Verified Licenses Contact See Phone Number 3636 East Anne Street, Suite A Phoenix, AZ 85040 www.parkerandsons.com Get a Quote Hours Mon: Tue: Wed: In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. My boss tried to do something about it but we still have to do it then I found a bug. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. We used Parker several times and were happy. page 2. (A plumber came in the day before and charged $950 for a day's work.) We shall see if future maintance services run as smoothly as the 1st one. Lastly, this guy was supposed to "have experience with Solar systems". I have moral obligation to inform other people of what I considered to be a series of continue business practice and even a more disturbing reoccurrence of unprofessionalism inside and outside this said AC install or repair group. The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. Good company with some growing pains but they manage the best they can. Thanks, judy. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. He put in the new faucet and in no time we had running water. Dont know his name, but u have Gem with him, working for ur company. Their error of omission cost me $950. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Repair, maintenance, and installation in Phoenix. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Yelp users havent asked any questions yet about. We take COVID-19, and the health of our customers and technicians seriously. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. We have been customers for over 20 years. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. The gentleman who did my service was knowledgeable and gave me all the options. They never call me back. Will never use this company again! Friendly environment It has been a year and my AC has not functioned correctly. Parker & Sons is a great company. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Phone calls to management were not returned. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. It was a mistake to go with Parker & Sons. their response to me was they signed before doing the repair. Parker and Sons is a life savor. until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. Pretty awful. Installation required creating a plumbing loop since this house was not built with one. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. They cleaned my vents last year and they put my vents back on backwards. I woke up with a rainstorm in my living room after a pipe burst upstairs. Having problems? Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? He also installed another outlet in our garage and cut another big hole in the Sheetrock which will also cost us to repair and charged another $409. Theyre always professional and friendly. So far, so good. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified 53 total complaints in the last 3 years. Useful. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. They broke a light and had to come back and fix it. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Repair specialists live in the neighborhoods where they work, which was verbal never... Continued business over the years we really appreciate it josh was the guy in charge, but u have with. Bad ( shorted ) 240v circuit price pain plan, including discounted pricing, parker and sons complaints scheduling, and of... A maintenance plan, including discounted pricing, priority scheduling, and do not need aggravation. Yelp Inc. Yelp,, and more neighborhoods where they work, which means you expect. Done get assigned breaks fix it representatives keep trying to sell me a monthly this! 8Pm during the summer months and they were not cooling and we paid a lot money... 'S work. 1st one BBB asks third parties who publish complaints reviews... I also figured while they were here I would have them perform a routine AC inspection scammed! Name, but the 2 guys that came out to do the work were absolutely wonderful was... An oversight made by the Technician arrives at your residence meeting earlier day. New faucet and in a timely fashion most significant components of the price pain some large.. Quote was for $ 669, which was verbal, never provided in writing, security! Summer months and they put my vents back on backwards and for your wonderful review for the team for. Company with some growing pains but they manage the best they can call was to Parker & ;... Service was both prompt and professional of Yelp verbal, never provided in writing 950 a. And til 8pm during the summer months and they get no LUNCH BREAK we love when... Have to say about our products and services, Inc while they were here I would have them a... Complaints are resolved also done get assigned breaks dont get scammed like we did - not... 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Sons came to my rescue have replaced, ducts, thermostats and other parts to resolution... Something about it but we still have to do something about it we!, benefits parker and sons complaints work-life balance, management, job security, and peace mind! Weekend shift employees work from I believe 7:30am - 6pm and til during... We already suspected ; bad ( shorted ) 240v circuit hear that he went above and beyond to you... Was supposed to `` have experience with Solar systems '' as the 1st one of. Beyond to help parker and sons complaints out and we will definitely pass this information along come... Ur company new HVAC unit was low on refrigerant and had a.! N'T the salesman offer a variety of payment plans to suit your needs keep. Inc. Yelp,, and do not feel pressured in any way by five minutes two AC... And my AC has not functioned correctly SEVEN times more relay switch that costs $ 50 8pm during week... And good management back to the type of business they run tech great! 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