This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. You can buy them online without having to visit a Merseytravel Centre. You will need an all-areas Saveaway for journeys across two or more areas, for journeys beyond the Merseyside boundary (by rail only) as far as Chester, Ellesmere Port and Ormskirk, and for cross river journeys only on Mersey Ferries. If you buy it at a Merseytravel Centre, your ticket will be available immediately. If you do not receive your ticket within seven days please email smart@merseytravel.gov.uk, quoting your order reference number and our team will investigate. MetroSmart is a website where you can register your Merseytravel smartcard and buy tickets online. Who should I contact with any queries? A Young Person's Solo can now be used by anyone aged 18 and under. 5.2 To use a Solo Ticket on the bus, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or show the paper ticket (whichever is applicable) to the bus driver. 8.4 Refunds for partially used Trio Tickets (excluding Trio Weekly Tickets) are calculated on a pro rata basis, taking in to account the amount of the Trio Ticket used. Misuse7.1 My Tickets remain the property of Merseytravel at all times. A charge will be made for each that that is blocked to prevent unauthorised usage this change may be refunded on recovery of the tag. If you are buying a smartcard for the first time you will receive a new MetroCard. 5.2 To use a Trio Ticket, show the paper ticket to the bus, rail or ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). An Adult Term Time Ticket Application will need to be stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. 10. Please make sure that you read the Terms and Conditions below before buying and using your Solo Ticket. Walrus cards will disappear from circulation over time. Before the registration process you must read and accept the terms and conditions. If your card has been damaged, a replacement fee may be applied. 5.2 To use a Saveaway Ticket, place the Merseytravel Smartcard on the ticket machine, show the paper ticket to the bus, rail or Mersey Ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). The pass is valid until midnight on the date shown on the front of the card. There is no need to get 2 buses to that hotel. Account means the account set up for the operation of your Fast Tag.Liverpool City Region includes the districts of Liverpool, Halton, Knowsley, Sefton, St Helens and WirralFast Tag means the Mersey Tunnels Fast Tag device on board unitMerseytravel means Merseytravel (the operators of the Mersey Tunnel) of No 1 Mann Island Liverpool L3 1BP as well as its employees agents subcontractors and assigneesToll Barrier means the Mersey Tunnels toll barrier at the toll plaza which the Fast Tag is usedResident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region.User means you the user of the Fast Tag. (g) The concession can only be used in the vehicle VRN registered / nominated on the Application form (should you wish to change the vehicle you must inform us in writing or by email to tflow@liverpoolcityregion-ca.gov.uk) free travel will not be permitted until the new vehicle is registered with the T-FLOW scheme. If this information changes, for any reason, you must notify us immediately.Please be advised that we may use agencies to verify and confirm your identity and residence. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. Aone daysolo ticket is available on the bus from thedriver; 4.1.2 bundles of1,3 or 5 DaySolo Tickets (Solo Adult Bundle) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activateit; 4.1.3 one week (Solo Adult Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activateit; 4.1.4 four weeks (Solo Adult 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activateit; 4.1.5 an academic term (Solo Adult Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term; and. If you would prefer to speak to someone about planning your journey, you can call our customer services team on 0151330 1000. A passport size photo and, if you are buying an adult's term time ticket, the application form which has been signed and stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. 1.3 These Terms were last updated in December 2020. We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement. We are sorry for any inconvenience caused. Please emailsmart@merseytravel.gov.ukwith the followingdetails:-. 8.6 Photographs and photocopies of a Railpass, payment receipts or email confirmations of your purchase without the Railpass shall not constitute a valid ticket for travel. Please email smart@merseytravel.gov.uk quoting your order reference number to let us have the correct details. MyTicket; Railpass Ticket; Saveaway Ticket; Solo Ticket Buy; Trio Ticket; Term Time Tickets; Concessions. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. Yes, if you visit the My Smartcard section of the website you can see a detailed summary of your tickets and the status of each ticket. You can now buy a 1 day, 3 day or weekly ticket. (d) If you have any questions or complaints about the Fast Tag scheme, please contact us. Merseytravel's Guide to Season Tickets One ticket for all the different journeys we make. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. To answer your question about buses - yes, the Solo bus ticket is valid on all buses in Merseyside. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. Your ticket activates on the day you first use it. They last for one term and are available for bus only (a Solo ticket), train only (Railpass ticket) or bus and/or train and/or Mersey Ferry (a Trio ticket). 10. Travel at any time of the day locally or on the national rail network with a standard single or return ticket. (c) We accept payment with all major Debit/Credit Cards (excluding Amex). The Resident Concession is only available for personal use. 3. August 2018 Adult . Waiver12.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. If a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. 10.7 All monies refunded to you shall beeffectedby way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. We can also be contacted using the contact details set out in clause 2.2. You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. Is my Term Time Ticket valid across all areas of Merseyside? 7.2 You will need to provide us with a completed Adult or Young Persons Railpass Application Form at the time you purchase a Weekly Railpass, Monthly Railpass or Annual Railpass. We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website.11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. 2 You can use a Trio Ticket on most ordinary bus and. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). Merseytravel is committed to processing your personal information in a clear and transparent way. 8. There is no activation fee applicable for a replacement Apprentice Travelcard. There may be occasions when we must suspend your T-Flow Account or User(s) on the Account to deal with technical problems or make minor technical changes or to make updates to reflect any changes in relevant laws or comply with any regulatory requirements placed upon Merseytravel. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. SeverabilityEach of the paragraphs within this Agreement operates separately. If you have aMetroCardyou can now buy and renew your ticket online. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. In processing your Application and operating your Account Merseytravel will take all reasonable measure to ensure the services are carried out with reasonable skill and care. Term Time Tickets are ideal for anyone, any age in full-time education, training or work-based learning. 4.2 Young Persons Railpasses are for persons aged 5 to 18 years inclusive. 4.4 You are required to specify the date you plan to use your Saveaway Ticket at the time of purchase. How do I get a receipt for proof of purchase? Where can you use the My Ticket 3.1 The My Ticket allows for travel on local bus services within Merseyside and Halton, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/my-ticket/). 4.2.3 an academic term (Railpass Young Persons Term Time Ticket) which can only be purchased in paper format and will be valid Monday to Friday before 8 p.m. for journeys to and from school or for other educational purposes during that term, excluding any half term. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Trio or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. Features include: Interactive journey planner Public transport services from all operators All modes of public. They are valid in the following formats: 4.1.1 one week (Railpass Adult Weekly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard or alternatively purchased from Merseyrail Ticket Vending Machines (TVM) in paper format, this will be valid from the date specified at purchase; 4.1.2 monthly (Railpass Adult Monthly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase; 4.1.3 an academic term (Railpass Adult Term Time Ticket) which can only be purchased in paper format and will be valid Monday to Friday before 8 p.m. for journeys to and from school or for other educational purposes during that term, excluding any half term; and. Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. One, Three or Five Day Bundle, Weekly, 4-Weekly, Term Time & AnnualCash, contactless, credit or debit cards. 5.2 To use a My Ticket, show your ticket to the bus driver when boarding the service or scan the ticket on the Ticket Machine if required to do so. 13. Please make sure that you have a valid ticket for the day and area of travel loaded on to your MetroCard or Walrus. This clause also applies to accidental destruction of a Railpass. You can also track your online ticket purchases and view the status of your ticket and expiry dates. We can also be contacted using the contact details set out in clause 2.2. 4.3 Apprentice Railpasses are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. The relevant reasons are:(i) we have told you about an upcoming change to the services or these terms which you do not agree to;(ii) we have told you about an error in the price or description of the Fast Tag you have ordered and you do not wish to proceed;(iii) there may be significantly delays because of events outside our control;(iv) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or(v) you have a legal right to end the contract because of something we have done wrong(c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. (h) Any images of the Fast Tag we may provide are for illustrative purposes only. They are held on Merseytravel/Metro Smartcards with the exception of term time tickets. 9. Some bus and train operators offer . form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. To check who you should makeyour cheque payable to, ring Merseytravel Hub Support on 0151 236 6056.Note 1: All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. Each of the paragraphs within this agreement operates separately. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until your card expires, at which point it will be replaced with a new MetroCard. We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account. We aim to have normal service resumed as swiftly as possible. Conditions for using the tickets and information for people who apply. The Fair Processing Notice in respect of the Concessionary Fast Tag Scheme which details how your data is handled can be found on our website using the following link;https://www.merseytravel.gov.uk/Documents/Customer%20Delivery%20Fair%20Processing%20Notice%20-%20Concessionary%20Fast%20Tag.pdf. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. When you have completed your online ticket purchase you will be sent an email confirmation. 13. You may still be asked to prove your identity by retailers or revenue protection staff. Please make sure you read our Fair Processing Notice so you understand how we process your personal data and our personal data practices. They may be bought as tickets valid for:4.1.1 one day (Solo Adult Day Ticket) which can be purchased in paper format or added straight to your Merseytravel Smartcard and will be valid on the day you buy it. Misuse of the concession may lead to prosecution.The Resident Concession is provided at our sole discretion and we reserve our right to vary or withdraw this concession at any time. We have also launched MetroSmart, the smart ticketing website, where you can register your MetroCard or Walrus and add a range of Solo and Merseyrail-Only Railpass tickets. 1.2 Please read these Terms carefully before purchasing your Solo Ticket from us. The Disabled Person's Travel Pass for Merseyside residents is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises) plus local bus services anywhere in England (not Scotland or Wales). We aim to have normal service resumed as swiftly as possible. Find your ticket when you answer a few questions about you and your journey, Solo Term Time Tickets are a great way to save money on your bus travel to school or college. Severability 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. The Over 60s Travel Pass is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises). Terminating or Ending This Agreement(a) You may contact us at any time to end the contract for the Fast Tag and close your account, but in some circumstances we may charge you certain sums for doing so, as described below(b) If you are ending the Agreement for a reason set out at (i) to (v) below the Agreement will end immediately and we will refund you in full for any balance still on your Account. 5. If you have any queries about your Travel Pass, please ring Merseytravel on 0151 330 1000. 8.4 In serious or repeat cases of Railpass misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. I have a Walrus card - do I need to change this to use the MetroSmart website? (k) The concession is valid only for class 1 Vehicle Classification and is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. We will write to you to let you know that we are going to stop providing the Fast Tag scheme. We will refund a Term Time Ticket in line with our refund policy. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: (Merseytravel Website), which shall replace all previous versions published by us. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and. 6.1 Prior to purchasing a Railpass on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). 3. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. 3. (c) In the event a payment is unsuccessful, your Account will not be topped up which may result in your Account having insufficient funds or concessionary journeys. By purchasing and using a My Ticket you accept these Terms. 5. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. Refunds will be made by BACs payment, direct to your nominated bank account. I dont currently have a MetroCard - how do I get one? 9. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. You can buy a Solo ticket for a week, a month, a year or a term. comply with any legal requirements placed upon Merseytravel. 3.2 Your Solo Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating busoperators; 3.2.2 private bus services or coaches; or. 6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. More about Merseyrail Only Railpass here. 1.4 Reference in these Terms to the Merseytravel/Metro Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Railpass has been added or is to be added to. No, you can register your Walrus card online. 3. 7.4 In serious or repeat cases of Trio Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. Please visit our journey planner for travel information and help in travelling around the Liverpool City Region. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. Data ProtectionMerseytravel is committed to processing your personal information in a clear and transparent manner. (d) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Tag within 30 days of receipt of an Application. 4.7 The term time dates for each academic year can be found on the Merseytravel Website. (a) This Agreement should be read in conjunction with the information contained within the Mersey Tunnels T-FLOW Concessionary travel Application pack. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tag@merseytravel.gov.uk. (o) On the first day of April each year your account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any balance of journeys will be removed from your account and the correct allocation added(p) The concession is valid for class 1 journeys only, concession holders travelling any in other vehicle class will be required to pay the appropriate cash toll. ( b ) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Tag we may provide are illustrative. Direct to your MetroCard or Walrus you should receive your pass on coach excursions, special bus,! The paragraphs within this agreement should be read in conjunction with the information contained within the Mersey T-FLOW. Coach excursions, national Express or Merseylink buy it at a Merseytravel Centre, your ticket online we to. Services from all operators all modes of Public buses - yes, the Solo bus ticket valid. 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