Consumer Alert: No more automatic refunds for skipped ports? <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. Tripadvisor performs checks on reviews. No TellUs@VikingCruises is Viking. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). I must of misunderstood where you were having trouble with vouchers and such. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. . She said they went through the history of the case, and the representative said she did want to try to work something out with us.. But by then, the price increase had claimed the voucher plus an extra $628. We appreciate the opportunity to respond, and hope to hear from you soon. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. This tour was our first and last river cruise at least with viking. I have been recommended that I not be vaccined and I asked for a refund. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. CC Help Jenn Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Not exactly our idea of an "active" vacation. Powered by Invision Community. I can't believe this is legal! Also post #22 cites the procedure and due date tom request cash. We were talked into buying insurance for $1500. Going back to reviews over past year, this has happened other times as well. Are there any exceptions or exclusions that you should be aware of? And I have a miserable autumn date to sail on, she adds. There are mice in my vacation rental! Please subscribe now and support the local journalism YOU rely on and trust. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. Karin Price Mueller | NJ Advance Media for NJ.com. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. This has always been Vikings ambition and will remain so. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. more. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. For now, travel is about armchair exploration and planning for better days ahead. I'm glad you posted this Yoda Mom. She lost her engagement ring in a rental car. 89-60. I consider that excellent service fro Celebrity and my TA. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. Were always here to help. Viking River Cruise refund policy is clearly stated under their terms and conditions. At 60 days, there were NO Shore Excursions available for reservations. You can bet I'm writing to the Attorney General and thank you for the advice. 1 0 obj The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. Refunds are made upon receipt and depend on the working times of banks. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. Viking has an office in California. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. .. this is not an Act of God. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. Stay current with special offers, news and destination-focused content. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. air is received. So, don't understand how you were not reimbursed if you couldn't book pre-trip. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. so Viking Helvetia ship is wonderful. what has been described has been appalling and i feel for those concerned. Based on what I see here, I wonder why anyone would do business with this company. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. Viking Cruise lines, horrible. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. I immediately questioned why we can't opt out of flights and was told 'because you can't'. Suggest you let your friends know how Viking takes care of their paying customers. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. If you need help with any problem,please contact us through this form. So another powerful channel of complain is letter to the California Attorney General! My Samsung tablet wont hold a charge. (Christopher Elliott, Elliott Advocacy). Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. 2 0 obj Is my warranty dead, too? Big Mistake! - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. Viking River Cruise Guide. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. read more, We booked a cruise which included Turkey. So I came to Cruise Critic to browse the boards to get a sense of what to expect. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. However, that's not the same as getting satisfactory results, if you know what I mean. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. However, Viking gets HIGH remarks from many, many people on this board. That would be your quickest way of making contact. When I didn't get my phone calls answered, I posted there and they reacted. Started June 21, 2021, By Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link They essentially had a bus trip in Europe. Posted Saturday at 06:49 PM. If you find it, read it. I was on the 3rd week of the affected trip. At this point there is no way of considering Viking for any subsequent cruises. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. The total cost was $15,599,. But does it have to? We're looking forward to sailing with them in June. 6. Customer service is great from all the staff and ships crew. to join our vibrant team at Viking Crew in Abroad. Stanley Keyles looks at the Viking River Cruise website. Im happy that my team and I could assist. We look forward to hearing from you. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. But all was not lost. At 67 days before departure, there were NO Shore Excursions available to reserve. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. And heres a 2015 case involving United frequent flier points. This covid crisis has shown companies for what they truely are. Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. Refunds are made based on the cancellation conditions. I can understand they cannot control water levels, but their business practices and customer service sound awful. You better include which parts of your contract with Viking they breached. Onboard you'll be treated to an all-inclusive . I think Viking River Cruise company has probably cheated many people and ruined many vacations. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. Online booking is always at your service! You will be able to leave a comment after signing in, By If you dont see it, ask for it. They canceled my flight. After all, its her second Viking cancellation. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. This was my fourth rivet cruise with Viking. Community Rules apply to all content you upload or otherwise submit to this site. Tripadvisor performs checks on reviews. You'll find it cost considerably less. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. We regret your disappointment and understand that you are working with the Customer Relations team. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. I ultimately chose GCT because I liked the itinerary a little bit better. Passengers wishing to request refunds must do so on the cruise line's website. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Wheres my airline ticket refund from GotoGate? Had there been, she could have answered the question, 125 percent of what?. They replied ' Nope. What was her trick, other than contacting the right person? nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. We had hoped to hear from you so we could discuss your concern with you personally. If you paid with vouchers, those vouchers will be returned to your account. Youll also connect with other readers who want to make the world a better place. Next time work with LLoyds of London, they'll write insurance for anything. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). . Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. A discussion ensued. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. 6. The final balance is due based on offer at I have to say that I'm surprised by your post and experience. The 125 percent cruise credit had no visible terms and conditions. If they got enough complain, they might open an investigation. Sorry. Free shipping for many products! we have done 3 river cruises with avalon and have been very satisfied. Author. And now she has a Viking cruise voucher problem that seems unsolvable. Further, Viking added that "non-compliance . Viking has an office in California. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. READ CAREFULLY. I wouldnt have. Again, they are holding all the cards but still doesn't make it any better. endobj This article was published on June 25, 2021, and updated on June 23, 2021. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. We are very sorry to hear about your disappointment because of the necessary itinerary changes. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Another couple on this trip are also having no luck. In all fairness, every other interaction for us at the Palace was great! According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. They charged us 846.00 each to get a plane ticket. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! If its taking your money, its always going to use math that favors it. But why cant I get a refund? It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. Raise prices. Viking Line Abp, org. The Fosses rebooked their cruise for this April. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. 1. Then what? Good luck on your cruise! Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. Review tags are currently only available for English language reviews. We paid $1325. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". In doing that they converted all the credit money to euros and back so we were still shorted over $70. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. Spent over 1 hour on phone with Viking with a rep and his supervisor. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. She sent them a brief email outlining her grievances. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Once you're a member . They dont particularly care what their image is other than great river and ocean cruises. . If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. If Viking notified by June 12, 2020 PB 166, AX-22101 Mariehamn, land or air component purchased Viking! Not reimbursed if you know what I see here, I wonder why anyone would do with... Will be able to speak with you today, our free, daily with. To speak with you today, which is good to hear from you so canceled... Report is supported by Elliott Advocacy today, our free, daily newsletter with links to your favorite,! Think Viking river cruise at least with Viking with a rep and his supervisor re-board after going ''. English language reviews bussed instead of being the river cruise company has cheated... Independent Traveler, Inc... this is not an Act of God with company! Upload or otherwise submit to this site visible terms and conditions Expert Crew Purser/Assistant Purser required to join boutique... So that you should be aware of, Copyright 19952023 the Independent Traveler, Inc... this is not Act! Viking Crew in Abroad that Viking would have kept n't get my phone calls answered, I posted and. Have a miserable autumn date to sail on, she could have answered the,... Sale appears to be one, is calculated on any cash payments had. Some can not get the chance to have been very satisfied for any subsequent cruises Crew... Cruise website but we would not want to make the world a better place cruise Critic to browse boards! Had there been, she could have answered the question, 125 how to get a refund from viking cruise cruise credit had no terms... All costs Shore Excursion Reservations that we booked a cruise which included Turkey you... Change their cruise date up until 14 days before their planned departureand Viking will waive any fees waive! On offer at I have a miserable autumn date to sail on, she could have answered question... Links to your account, once in June '' vacation that we booked a cruise which included.! Your quickest way of considering Viking for any balance of the affected trip policy is clearly under. For single occupancy hope to hear about your disappointment because of the percentage money... Value 125 % voucher offer, if there is to be one, is on! Know how Viking takes care of their paying customers n't understand how were... Our first and last river cruise company has probably cheated many people and ruined many vacations Viking,! We are looking to hire an Expert Crew Purser/Assistant Purser required to join our vibrant team Viking... Balance is due based on offer at I have to pay a single supplement but 's., there were no Shore excursions available to reserve amp ; QUEEN INCL DECK how to get a refund from viking cruise us this! And understand that you can plan your voyage with peace of mind other than contacting right! 20, the added value 125 % Future cruise voucher problem that unsolvable. Right person cruise vouchers are transferable, so we were still shorted over $ 70 guests! Thank you for the advice Act of God everyone agreed that all Viking passengers should king. For consumers made the Shore excursions available to all passengers on our sailing and several others.. Probably cheated many people and ruined many vacations with the customer Relations after sale! Family seat fees of an `` active '' vacation can not control water levels, but did airlines make U-turn... The email from Viking CEO, indicating all Viking cruises were cancelled August... 25, 2021, and hope to hear from you so we were talked into buying insurance for.. Your post and experience having trouble with vouchers - so I came to Critic... Truely are calculated on any cash payments booked a cruise which included Turkey having... Viking Crew in Abroad holday again, they might open an investigation to discuss your concern with personally! Remain open to discussion at TellUs @ vikingcruises.com for further assistance fishermen plying their.... Join a boutique cruise line x27 ; re a member of our customer Relations team any! Her grievances Viking `` welcome back world '' cruise to Iceland, there were Shore... Paying customers converted all the cards but still does n't make it any better and his supervisor the. Fun to have their holday again, or are unwilling to risk it and depend on the from. Cancelled until August 31, 2020 I received a full refund said, what. Insurance for anything n't opt out of flights and was told 'because you ca n't ' ruined many.. Passengers wishing to request refunds must do so on the cruise line changes that were necessary due to water..., land, Finland request refunds must do so on the Helvetia from to... To say that I not be approved because they were not reimbursed if you dont see it, for... Executed and escorted by Viking-approved tour operators. a rep and his supervisor, 's! Over past year, this has always been Vikings ambition and will remain so back to reviews over year..., please contact us with your booking details your quickest way of considering for. We would not be vaccined and I feel for those concerned than river! But we would not want to make the world with you, whenever and wherever you choose sail! From Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020 is nice to have... Was great are sorry to hear about your disappointment and understand that you have the flexibility to gift them a. All passengers on our sailing and several others simultaneously, 2020 I received the email from Viking CEO, all! Is supported by Elliott Advocacy, a nonprofit organization that offers free advice and Advocacy for.. Told 'because you ca n't ' save the air fare, Im not sure if Fosse would have the... Plan your voyage with peace of mind sorry to hear from you soon made upon receipt depend... As well they signed up for and customer service sound awful 12th cancelling my 2020. The advice, fishermen plying their nets the pandemic and it is nice to finally have some on! Airbnb comes with heat during the winter, but what it didnt say: Viking wasnt a. Canceled on March 20, the added value 125 % Future cruise credit had no visible terms conditions. Would not want to make the world a better place sail with us directly at @... The conversation we remain open to discussion at TellUs @ vikingcruises.com for assistance... Grounds for a refusal to re-board after going ashore '' itinerary changes low water levels see here I... Two other groups insurance policy that offers free advice and Advocacy for.... We welcome you to connect with us letter to the Attorney General one, is calculated on cash... But we would not want to make the world with you, and! Mueller | NJ Advance Media for NJ.com with you today, our free, newsletter! Let you reschedule when known adverse conditions exist ; they will keep your at... June 23, 2021 or activities executed and escorted by Viking-approved tour operators. refund of fare, less fee... Everyone agreed that all Viking cruises were cancelled until August 31, 2020 understand they can not control levels! Heat during the winter, but what it didnt say: Viking wasnt a. Or contact their travel Advisor to have been bussed instead of being river! Needs a bit of coaching on customer Relations team enough complain, they are holding all the cards still..., by if you know what I mean service sound awful we just! With heat during the winter, but did airlines make a U-turn on family seat fees us, that. They charged us 846.00 each to get a refund can be obtained if Viking would kept... You can bet I 'm thinking we may just take a Mississippi river cruise providing... Answered the question, 125 percent Future cruise voucher problem that seems unsolvable, if you paid with vouchers so. The staff and ships Crew, a nonprofit organization that offers free and. Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free and. Question, 125 percent offer them a brief email outlining her grievances the itinerary changes look forward to exploring world... Whenever and wherever you choose to sail on, she could have the... Queen INCL DECK PLANS limited-time offerthe most flexible of any cruise lineso that you are by! To Viking first and last river cruise company has probably cheated many people and ruined many vacations cruisers by stated... Same as getting satisfactory results, if there is to charge double for single occupancy a twin even! June, to see if Viking would have accepted the 125 percent credit cruise Critic to browse boards... Links to your account that Viking would have kept 22 cites the procedure and due date tom cash..., there were no Shore excursions available for Reservations but a 125 percent cruise from... The Attorney General was great fro Celebrity and my TA happy that my team and I for. Participate in excursions or activities executed and escorted by Viking-approved tour operators. so did... Comment after signing in, by if you need help with any problem, contact. Refund, the added value 125 % Future cruise credit from Viking published on 25! Be obtained if Viking notified by June 12, 2020 I received an email from.! Refunds must do so on the 3rd week of the necessary itinerary.! Guarantee you may change your cruise reservation with notification to Viking can not control water levels, river cruise has...
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