If you would like to insure your bike for a greater amount, please contact us atinfo@wildsyde.com. If a shipment crosses the Canadian border and the customer later refuses, all shipping fees and custom's fees already incurred will be deducted from the refund. After 30 business days, the item will be disposed of or donated.Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you receive a refund, the cost of return shipping will be deducted from your refund. DO NOT REFUSE SHIPMENT. - A photo of the packaging material used inside box (e.g. If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. Free home delivery and installation. Upon an approved return, the customer would be eligible for a 100% refund of the purchase price, and not subject to the 15% restocking fee. Original purchase receipt is required. In no event shall NAKTO E-BIKEbe responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products. If the customer wants to cancel the order after the shipping label being created, customer will have to bear the shipping cost. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender. We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. WarrantyAmericanElectric supports its products in times of distress. AmericanElectric will pay for standard shipping service costs on the first warranty shipment only. Be sure to keep all your packing materials including the pallet. Choose from Same Day Delivery, Drive Up or Order Pickup. If the return is accepted, Emojo will issue a pre paid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund. Shipping costs are non-refundable. REPORT ALL CASES OF ACCIDENTS OR DAMAGE!WE REQUEST THAT YOU REPORT TO US ANY CASE OF DAMAGE, ACCIDENT OR THEFT. All Rights Reserved. Please have your customer ID number located on your packing list available when you call. Sold Out. Malfunctions caused by failure to observe applicable regulations, such as overloading, riding with extra passengers or installing a child seat. This group is for Jupiter, Tequesta, Jupiter Island, Palm Beach Gardens, Hobe Sound and Stuart Buy, Sell & Trade Personal Items. Many perceived warranty claims can be resolved via digital or tele-communication. ECOTRIC will send a replacement part at our expense and will work with you to fix the issue.Please note that for warranty issues,the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts. If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. (169) Compare Product. Green Bike Electric Motion LLC will charge a client an additional 15% in case the return item is damaged by the clients use and/or is not in the original package. _________________________________________________________________. To avoid a delay in receiving your order from customs, consider the following: Provide us with a phone number where you can be reached by customs when your item arrives. 5.0 5.0. quality. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging. To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as information from the retailer where you purchased the vehicle from. To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as the order number on our website. Deformation or breakage of wheels or frame due to obstacles or potholes on roads. _______________________________________________________________. Any and all implied warranties are excluded. Our technician will advise you regarding a solution. Customer is responsible for the proper packing and return of the defective parts. If you purchased from one of our many national dealerships the refund will be processed to your dealer. Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time. Get Quote. Frame: 6 months from the day of purchase. Locations with limited access may require addition shipping fees. If contents are damaged, indicate damage on carriers paperwork and notify Olympic Breeze immediately. There are certain situations where only partial refunds are granted: (if applicable). This means that we have authorized your credit card for the purchase and are preparing your order for shipment. Add To Cart. If your bike is being delivered "Signature Required" plan accordingly (all Electric Bikes and all bikes over $500 are generally shipped "Signature Required"). Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product and its accessories and the seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender. Valid forms of ID accepted are: US, Canadian or Mexican Driver's License, US State ID, Canadian Province ID, Matricula Consular, US Military ID, Passport, US Laser Visa, or US Permanent Resident Card. Spare battery for Discovery and Discovery X5 Electric Bikes. Charges inside or outside frame. do not lose the magnets. Use of other components not approved by the manufacturer. Now $589.99. Check the specs on your bike to see max range. Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit. DK2 Rear Hitch Mounted E-Bike Carrier. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from QuietKat, Inc. Note any damage to the exterior of the carton on the Bill of Lading before you and the driver sign-off on the shipment. We will not offer warranty service to second owners. It does not include inside delivery or delivery inside an apartment complex to upper or lower levels. The seller is not responsible for any possible damage including bodily harm and damage to property. Get Quote. Exide Vrla Battery, Usage/ Application: Automobile 3,000. Connect the charger cable to the battery charging port. Shipping & Handling is not included, beyond the original standard warranty, period and will be the responsibility of the customer. TO RETURN YOUR ONLINE PURCHASE BY MAIL:Pack your return in the original shipping package, if possible. The policy below is our default policy, however, please check the Warranty policy tab that appears on each products page (scroll down to the supplier who makes the bike you are purchasing for the policy applicable to your particular product). We will not accept freight damage claims made more than 7 days from the receipt of products. We report the amount of the sale on the Customs form. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you. This includes any parts deemed to have been damaged in shipping. . EW-01, EW-02, EW-07, EW-08, EW-11, EW-19, EW-20, EW-21, EW-29, EW-32, EW- 36, EW-37, EW-38, EW-42, EW-44, EW-46, EW-52, EW-54, EW-66, EW-72, EW-74, EW-77, EW-88, EW-REMO. Paint finish is considered consumable and is not part of the warranty.2. Do notreturn faulty parts to Ewheels without prior consent. This is a fee that covers administrative and personnel fees. Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturers warranty. If a component is deemed to be defective or damaged without user error or other improper use, QuietKat will assist in replacing that part. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Please reach out to us if you need more support. Built for speed. Bolt Pro Electric Bike Tire and Tube Set. In cases where multiple components are missing, you may be redirected to the retailer for assistance. We do not cover labor charges for removal or installation of defective parts. www.PDXlithium.com has quality 48v and 52v dorado batteries in the correct length for Juiced Bikes and very reasonable pricing. To contact ourCustomer ServiceDepartment, please emailservice@ewheelsdealers.com. The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item. << Click on brands below to go to your brands warranty/return policy >>, _________________________________________________________, ECOTRIC WARRANTY & RETURN POLICY (updated as of 3/12/2020). Spare Battery for the Discovery X5 Folding Electric Bike. No replacement bike will be shipped until the legitimacy is confirmed. The serial numbers can be found at the following locations depending on models: Our policy lasts 14 days. In the event the packaging is extremely damaged and the bike is beyond repair, please refuse the shipment, and contact Ewheels for further steps. We report the amount of the sale on the Customs form. We dont guarantee that we will receive your returned item. Your Jupiter Bike is water resistant, not waterproof. Preparing your product for Authorized RMA return shipment: Freight collect and COD packages will not be accepted. As the buyer, it is your responsibility to find out that information before you order. JUPITERBIKE Discovery X5 Battery - 36V Lithium Ion, 5.2Ah JupiterBike $214.95 $249.00 You save 14% Add to cart Availability: 9 in stock Estimated Arrival: Between Jan 18 and Jan 23. You must have the RMA number when shipping back the returned unit. Deformation or cracks due to the wearing or material fatigue of parts under normal Use. Listen for something broken inside. We will deduct all additional fees (original & return) resulting from refused international shipments from your refund. . Several types of goods are exempt from being returned. At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns. Bikonit will not accept the return of promotional items( Battery , Rock , Fenders , etc. Essential components include the bicycle frame, electric motor, battery, display console and controller. All other parts returns must be returned within 15 days of purchase. There is often some processing time before a refund is posted. If you wish to ship to Alaska, Hawaii, or Canada give us a call or contact info@electricbyke.com via email. IMMEDIATELY inspect your product(s) for damage. WE WILL INSPECT EACH BATTERY TECHNICALLY. The warranty is limited to the terms listed below: If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse. X-Treme requires that defective batteries be returned to us for repair or exchange. Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence,improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other thannormal, extreme riding, modifications and alterations. Double tap (very fast) the Power button on the LCD Display to reset the Trip mileage. Car CareEstablished in the year 2006, Ahmedabad, Gujarat, We Car Care a Proprietorship Firm, engaged as the foremost Manufacturer of Exide Battery And Tata Battery etc. Therefore, we cannot, and will not, offer advice about taxes in your country. Customer is responsible for the return shipping to the Wildsyde warehouse, in Avon, Colorado. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country. You may contact our Customer Care Department at (253) 777-0690Mon-Thurs, 8 am to 5 pm PSTor emailingccare@allcomfg.comto obtain specific shipping charge quote for your order. The battery will be repaired or replaced free of charge. Failure to follow all directions or recommendations listed in the user manual. In your best interest, we advise that you ask for the users manual and warranty card from the dealer when you buy the bike. You can wake the cells up by following these steps: Another reason for your battery to not charge is a faulty charger, but this is much more rare. This extends your warranty out to 2 years and covers accidental damage. Batteries warranty will be on a prorated basis, see chart below - refer to months 1 - 24. If 14 days have gone by since your purchase, unfortunately we cant offer you a refund or exchange. boxes or APO. Should you add additional posts to your ticket prior to a technician responding, your ticket will be placed at the end of the line. The cost to return those parts is the responsibility of the purchaser. AmericanElectric does not offer this warranty on products purchased from second-hand sellers, non-authorized AmericanElectric dealers, products purchased used, products purchased via outlet centers, etc. AMERICANELECTRIC / genZe WARRANTY AND RETURNS POLICIES. Parts included are the battery, motor, throttle, controller, LCD display, wiring, derailleur, hardware, wheel hubs, rims, pedals, kickstand, handlebar components and any other parts mutually agreed to of failed due to a manufacturing defect or quality issue. Hold down Power and Up Arrow for 5 seconds to leave the power restraint setting. If a component is deemed to be defective or damaged without users error we will issue a replacement part. (Contact customer support for a RMA form). For more information on adjusting, check out these articles: How to Adjust or Tighten Your Brake Cables Please note that each bicycle brand we offer on ElectricByke.com comes with its own specific warranty & refund policy. . The closest terminal may be more than 30+ miles away from the customers residence if they do not live in a major city where the carrier selected for shipping has a terminal for pick up. Please be aware that shipping charges can be quite expensive for Oversized Items. Please contact an authorized Dealer or ELECTRIC WHEELS Customer Service directly with any parts and repairs questions atservice@ewheelsdealers.com. Batteries are subject to a stringent wear and tear clause. Olympicbreeze.com will send you automated tracking updates once we receive the tracking number for your order. Limited WarrantyELECTRIC WHEELS products are warranted to the original retail purchaser, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and free from defects in materials and workmanship in the frame and components, except for tires and inner tubes and batteries, for a period of: All electric scooters: 30 days from the date of purchase, EWHEELS branded electric bicycles and Mobility scooters :90 days from the date of purchase. You may contact our Customer Care Department toshipping weights and dimensions, warehouse address for pickup and directions for sending the prepaid label. Warranty is valid only in Continental United States only. Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer/store will refund you. Revolve is not responsible or obligated to make any compensation for damage to the product or injury due to poor assembly. Labor and shipping is not included. Mid Drive vs. Hub Motors - which is better? Wheels: 16. No warranty will be offered or honored for second hand owners. Shipping rates are subject to increase. Returns are subject to a 15% restocking fee. Take photos of any damage that is found and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. The original shipping charges are non-refundable. Please contact your local customs office for information. Please inspect the packaging of your items when they arrive. AmericanElectric does not pay shipping fees for incoming batteries; however, we will pay to ship replacement batteries to you. Refunds will only be issued to the original credit card that you use when placing your order. You will be responsible for paying for your own shipping costs for returning your item. Six (6) Months from the date of purchase on the batteries and charger. Check for holes, water stains, and tears. The key for your electric bike usually serves up to three purposes: It can be used to lock and unlock the battery, it can be used to turn the ebike on in some instances, and on many of our ebikes it also doubles as a key for the in built frame locks that are often fitted in the factory on our electric bikes. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Speeds up to 12.5mph were attainable. Modification requires professional knowledge and expertise, and therefore, is recommended that modifications take place only at a licensed retailer. A phone number is required by the freight company so a delivery appointment can be made. Charges inside or outside frame. If unit is shipped by freight to a business address with a loading dock in the Florida Keys (zip codes 33040 & 33037), $130.00 Extra Cost =If unit is shipped by freight to a business address that does not have a loading dock and requires a lift-gate for delivery in the Florida Keys (zip codes 33040 & 33037), $150.00 Extra Cost =If unit is shipped by freight home delivery in the Florida Keys (zip codes 33040 & 33037). If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply. Now hold Power and Down Arrow buttons for around 10 seconds to toggle between MPH and KPH. TO ACTIVATE YOUR NEW ECOTRIC ELECTRIC BICYCLE WARRANTY,PLEASE REGISTER YOUR BIKE HERE. The components are sealed, but water can still penetrate if the components or bike is fully submerged. If youve done all of this and you still have not received your refund yet, please contact us at. For this reason, we make two distinctions with respect to customer returns as follows: Shipping damages must be reported to NAKTO E-BIKEwithin 48 hours after shipments arrival. All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. All deliveries must be signed for in person, FedEx will not leave shipments at your door. Items Not CoveredWarranties are limited to replacement of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, to be defective. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Warranty will be VOID if the bicycle is altered or any customizing is made. In the event of a product return, QuietKat will not accept the return of promotional items associated with that sale. JupiterBike Discovery X5 Adult Folding Electric Bike, Lightweight Frame, Rear Suspension, LED Headlight, Twist Throttle, Removable Battery, Upgrade Seat Brand: Jupiter Bike 1 rating $99500 See more About this item USA Get product support and spare parts from inside USA Light Weight Ultra light construction folds down small Press Up or Down arrow to adjust the large flashing value to 60. The warranty is exclusively offered to the original purchaser. 5. To be eligible for a return, customers must return the product in 100% new, re-sellable condition. It will take 7 business days to process and send out the refund to customers. Wildsyde LLC does not guarantee the range of a single battery chargeall expected ranges on our eCruisers are estimates dependent on factors such as, but not limited to speed, terrain, age of the battery, outside temperature, payload, and level of assist. The bike must be returned to us in perfect condition, unused other than a reasonable test ride of <10 miles, free from dust, dirt and scratches, worn tires and damaged components etc. Retain the return Tracking Number to monitor delivery status. Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Juiced Bikes has developed one of the most powerful, longest-lasting e-bike batteries available so you can ride without worry. Exclusions: The other parts are Normal wear parts which are excluded from this warranty.If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. No returns after 14 Days of receivingthe Bike. All products sold through dealers must be returned to the original seller. $34.99. All of our X-Treme products ship out of our warehouse located in Washington State. Please do not ask us to claim less than the actual purchase amount. It must be fully padded in the original packaging and must include all items that were received with the bike, such as charger, keys, lights and all hardware etc. Large items that ship by freight (the XB-504 & Cabo Cruiser) include Free Shipping to the nearest freight terminal or to a commercial business address with a loading dock. Batteries (factory-installed in a ELECTRIC WHEELS bike, scooter or conversion kit) are warranted to the original purchaser to be free from defects in materials and workmanship for a period of (30) days from the date of purchase. This warranty excludes corrosion, paint fade or scratches, impact marks or damage, modifications by purchaser, misuse and act of God. Example 9:00 am. If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse. Before making a claim, please contact our service department atinfo@staging.quietkat.flywheelsites.comas there may be a simple fix for the problem. Jetson Adventure Adult Electric Bike. $999.99. If your item is on backorder and you accept the backorder, we will hold your payment until the item ships. By placing an order on our site you automatically agree to the following terms and conditions: Once an order is placed, If you need to cancel your order for any reason, we cannot guarantee that we will be able to cancel your order before your bicycle is shipped from the warehouse. Add. Inspection: Please inspect the item before assembly or discarding any packaging. For optimal functionality and extension of maximum reliability. The warranty becomes valid on the day the owner makes a purchase at one of the distributors or retailers licensed by Revolve: In case of damage that occurs under normal use in accordance with the users manual and that is identified as a defect of quality while the warranty is still valid, Revolve is committed to provide complete warranty service through any of its licensed retailers. ELECTRIC WHEELS products are warranted to the original retail purchaser, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and free from defects in materials and workmanship in the frame and components, except for tires and inner tubes and batteries, for a period of: Warranties are limited to replacement of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, to be defective. Of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, be. 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