And then maybe just unpack a little bit about when it's going to hit? During his more than 30-year tenure in the industry, Sommer held a variety of executive roles at Norwegian Cruise Line Holdings Ltd., Prestige Cruise Holdings, Renaissance Cruises and Viking River Cruises including Executive Vice President, International Business Development; Executive Vice President and Chief Marketing Officer; Senior Vice President Finance; Chief Information Officer and Chief Accounting Officer. So nothing material. WebNorwegian Cruise Line Holdings Ltd. employees List of Norwegian Cruise Line Holdings Ltd. employees Search and validate emails & phone numbers from 4305 Norwegian Cruise Line Holdings Ltd. employees Sign Up Norwegian Cruise Line Holdings Ltd. Management Norwegian Cruise Line Holdings Ltd. Employees We will also make reference to a slide presentation during this call, which may also be found on our Investor Relations website. Our comments may also reference non-GAAP financial measures. President and Chief Executive Officer Norwegian Cruise Line Holdings Ltd. Frank J. Del Rio is the president and chief executive officer of S&P 500 company Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH), which operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. As previously announced by Flutter Entertainment, Ms. Byng-Thorne plans to step down from her role as a non-executive director of Flutter Entertainment prior to January 31, 2023. He is also Chairman and CEO of World Leisure Partners, Inc., a personal consultancy for matters related to travel and tourism and high-end real estate development and which acts in partnership with Apollo Management L.P. This website uses cookies. On a gross basis, I'm not sure the exact number, maybe Mark knows that number. Mr. Galbut served as a member of the Board of Directors of Prestige Cruises International, Inc. or its predecessor from September 2005 until Norwegian Cruise Line Holdings Ltd.s acquisition of Prestige in November 2014. So Q1 was really just impacted by that. She successfully represented the Company to Wall Street since its initial public offering and earned numerous accolades including recognition as the #1 Overall Best Investor Relations Officer in the Leisure sector in the prestigious Institutional Investor All-American Executive Team rankings. And our next question comes from the line of James Hardiman with Citi. However, when I look at the range, certainly at the midpoint and below, if I'm comparing apples-to-apples would not imply a record EBITDA. Frank A. Del Rio is an industry veteran, having started his career in the cruise industry in 2003. But for now, I'll turn the call over to Mark for his commentary on our financial position and outlook. We've said time and time and again, we do not believe that it is prudent to issue more equity to delever the company. She successfully represented the Company to Wall Street since its initial public offering and earned numerous accolades including recognition as the #1 Overall Best Investor Relations Officer in the Leisure sector in the prestigious Institutional Investor All-American Executive Team rankings. We had to create momentum. (I realize it mayinitially be read by an assistant of his, but I don't just want to send it to somegeneric Guest Relations Department). 8:18p Norwegian Cruise Plans to Consolidate Business Norwegian Cruise CEO Frank Del Rio explained that the companys first quarter of this year will be the highest cost quarter. There is one thing I want to remind you as well as we are taking on a more -- we have a more pronounced mix effect with the operating capacity that we're bringing online as well. Emails to FDR are sent to a guest relations department for response. A sub-minimum wage off shore guest services agent will send you an appropriate I wonder how many complaints they have about the "Welcome Aboard" kit and what the next level is. We have almost 50% growth between now and 2028, with our scheduled pipeline of deliveries. Mr. Aron has previously served as President and CEO of Norwegian Cruise Line, Chairman of the Board and CEO of Vail Resorts, Senior Vice President of Marketing for United Airlines and Senior Vice President-Marketing for Hyatt Hotels Corporation. Prior to joining NCLH, she was the Senior Vice President, Tax, Insurance and Human Resources for Prestige Cruise Holdings which was acquired by NCLH in November, 2014. And the final question comes from the line of Robin Farley with UBS. And there's obviously some direct cost to that, but there's also the employment costs, which go against that, which hit in our net cruise cost. Do you have any expectation as bookings progress and you guys continue to recover when you can get back to that $100 EBITDA per APCD level. Okay. We believe we've done that, which we believe will be a longer-term benefit for all our constituents. Its standard for any complaint. To share any questions or concerns with our guest experience team after your cruise, please click below. ON SATURDAY 21st, BETWEEN 5:30PM AND 6:00PM, I ASKED FOR A DRINK AT THE POOL BAR, AND TOLD TO THE BARTENDER THAT WAS RUSHED TOO, AND OF COURSE, THAT IS UNDERSTANDABLE, THAT I WOULD LIKE A SOUR DRINK, AND HE DIDNT LET ME FINISH TELLING WHAT I WANTED AND STARTED FILLING THE GLASS WITH A RUM. degree from the University of Miami School of Law. This is a unique differentiator of the cruise industry, which is part of a broader connected ecosystem, which includes, among others, the operators, the shipyards and the governments and export credit agencies, all of which rely on shipyards and suppliers for significant economic and employment related benefits. For housekeeping, this does not include the enhancement to future liquidity, we obtained with the $300 million undrawn commitment as it is currently not available to draw. This includes a broad and ongoing initiative we began in the fourth quarter to improve operating efficiencies and to rightsize our cost base so that we can rebuild and enhance our margins. Focusing on the top line, strong ticket pricing and onboard revenue generation drove total revenue per passenger cruise day in the quarter, up approximately 24% versus 2019, with net per diems increasing approximately 15%, continuing the strong pricing performance we have achieved since our relaunch. Was the consumer feedback in line with sort of what you were hoping for when you earmark that spend or not? She is currently a Non-Executive Director of Flutter Entertainment plc and, from 1 October 2022, TrustPilot Group plc. As our 2023 guidance indicates, second half 2022 is not representative of a go-forward run rate. President and Chief Executive Officer Norwegian Cruise Line Holdings Ltd. Frank J. Del Rio is the president and chief executive officer of S&P 500 company Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH), which operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. *Terms We do not have a choice there, but that is really just the accounting for it. I wanted to touch first on the balance sheet. Okay. The last 2 is really a combination, as Mark mentioned in the prepared comments, making them methanol ready, which we think is very important for our decarbonization goals over time. I DIDNT SEE HIS NAME, BUT I TOLD HIM, THAT I WOULD HAVE LIKED A SOUR DRINK, THAT IF HE COULD PREPARE A LIGHT MOJITO; THE BARTENDER SENT THE GLASS TO THE TRASH WITH ALL THE ICE AND RUM IN A NOT GOOD ATTITUDE (HE WAS ANNOYED), AND REPLIED TO ME WITH SOME LIKE: YOU TELL ME I WANT A SOUR DRINK, AND THEN NOT DECIDE (AND THE POOLS MUSIC DIDNT LET ME LISTEN TO WHAT HE FINISHED TELLING TO ME IN A BAD MANNER, IN FRONT OF MY HUSBAND AS IF WE WERE STUPIDS OR HE WERE THE BOSS OF THE PLACE). In 2007, Mr. Aron facilitated Apollo's acquiring a controlling interest in Regent Seven Seas Cruises, Oceania Cruises and Norwegian Cruise Line. And I think when you look at our yield growth for the full year, you were spot on 9% to 10.5% pretty strong number given the value proposition of where the cruise industry vis-a-vis the broader vacation market. This is expected to translate to adjusted EPS of approximately $0.70 at the midpoint of our guidance. Del Rio, who was born in Havana, Cuba and emigrated to the United States in 1961 at age six, earned his bachelors degree in accounting from the University of Florida and is a Certified Public Accountant. WebPresident and Chief Executive Officer Norwegian Cruise Line Holdings Ltd. Frank J. Del Rio is the president and chief executive officer of S&P 500 company Norwegian Cruise Line Placeat dolore exercitationem laborum labore maiores. Carnival Corporation. The cruise operator reported a wider-than-expected fourth-quarter loss before market open Tuesday, although revenue was Price was decent. Our first question comes from the line of Dan Politzer with Wells Fargo. And this is Harry again. WebEstela Farina is the Brazil managing director for Norwegian Cruise Line Holdings, Ltd., overseeing the sales strategies across the companys three brands, Norwegian Cruise WebThese are the executive and consumer service phone and email contacts for Oceania Cruises brought to you by the Elliott Advocacy team. Yes. In It was just all items on the margin. There's -- it's not just adding cabins, it's lengthening the vessels, widening the vessels, but also more importantly, on 5 and 6, we are getting them -- those vessels to be methanol ready. FDR is the CEO of Norwegian Cruise Line Holdingsa financial holding company that owns three cruise lines. Adjusted net cruise costs, excluding fuel per capacity today was in line with expectations with the second half 2022 decreasing approximately 10% versus the first half as our operations continue to ramp up. Now we believe that we've got momentum back. Looking at expectations for the full year 2023 on Slide 14. The bottom line is our target consumer continues to be willing to spend on travel and experiences now and in the future. Thank you, Ms. John. Since we last spoke, we have made meaningful progress to advance our commitment to pursue net-zero greenhouse gas emissions. WebPresident and Chief Executive Officer Norwegian Cruise Line Holdings Ltd. Frank J. Del Rio is the president and chief executive officer of S&P 500 company Norwegian Cruise Line . Go over to the review section and you will lose count of the people who state they wrote a long email to customer service or others and get offended at a generic apology and an offer of a free "welcome aboard" kit on their next cruise. Jason Krimmel was appointed as Vice President of International Sales, Marketing & Brand Communications in January 2023. President and Chief Executive Officer Norwegian Cruise Line. Senior Vice President and Chief Accounting Officer Norwegian Cruise Line Holdings Ltd. Faye L. Ashby has served as Senior Vice President & Chief Accounting Officer of Norwegian Cruise Line Holdings Ltd. since February 2016. It was very slight, James. Now let's take a look at our expectations for the first quarter. This year, for the first time in our history, we are gearing up to deliver 1 new build for each of our brands, as shown on Slide 7, adding over 5,000 additional births to our fleet including an over 20% increase in our upscale births. We will respond to your concerns as soon as possible. Congratulations. You will get a welcome aboard kit on your next NCL cruise. So we're already starting to realize that. Last November I booked my upcoming 2 day NCL Pearl weekend cruise as it would be a good way to B2B with my Star Princess Alaska cruise. WebCall us at the number below to speak with our customer care: +27 21 200 6586 or WE'LL CALL YOU Hours of Operation Mon-Fri: 8am - Midnight ET Sat-Sun: 9am - 9pm ET Crescent Heights has been active in over 15 markets from coast-to-coast and has developed over 50,000 residential units, including pioneering the condo hotel concept. Contact Details. This form helps us understand your disability and/or special needs requirements to adapt your cruise with personalized accommodations. Lynn White. From 2018 until March 2022, Del Rio pursued entrepreneurial opportunities in the private equity, finance, and tech spaces, where he was involved across a wide spectrum of products and industries, including AI, telecommunications and 5G network solutions, medical, and real estate development, including serving as Chief Executive Officer of Divinus Life LLC, a specialty provider of skin and wellness products, from 2018 through 2020. She has a focus on driving operational excellence and is a proven people manager, identifying and developing talent at the senior level. Mauris eget risus sollicitudin, aliquet ex ut, vehicula urna. At the same time, we revised the undrawn commitment to reduce the amount to $650 million, with the agreement now extending through February 2024 with the option at our sole election to extend through 2025. And I hope that makes sense, what I just asked. These statements should be considered in conjunction with the cautionary statement contained in our earnings release. Just trying to figure out how you balance those 2 things? Search over 700 Before turning the call over to Q&A, I'd like to leave you with some key takeaways, which you can find on Slide 20. If you have investor questions, media requests or I guess, why the detail, I'm assuming there's some mix involved here, but I know that you're launching an Oceania ship and a Regent ship, which I would think would be accretive to per diems. Third, we are focused on strengthening the foundation for sustained profitable growth, and we will continue to take strategic measures to best position the company for its next era. As you can see on Slide 9, in the fourth quarter, our load factor reached 87%, in line with guidance. Norwegian Cruise Line Holdings The cruise company fell nearly 10.2% on Tuesday after reporting a wider-than-expected loss for the fourth quarter. Robin Lindsay is the Executive Vice President of Vessel Operations for Norwegian Cruise Line Holdings Ltd. Lindsay was appointed to this position in January 2015. These accomplishments are even more impressive when considering they were achieved against the backdrop of lingering COVID-19 impacts as well as ongoing macroeconomic and geopolitical uncertainty. in Finance and Economics from the University of Florida. Really strong rebound here in the fourth quarter. So I was just curious if you could unpack your current bookings a little bit? An over 25-year cruise industry veteran, Del Rio has successfully led Norwegian Cruise Line Holdings in delivering industry leading financial results while providing an unparalleled guest experience. EMBARK with Since 1988, Mr. Aron previously served on the board of directors of more than a dozen companies including Starwood Hotels and Resorts Worldwide, Inc. and on the board of directors of Prestige Cruise Holdings, Inc., the parent company of Oceania Cruises and Regent Seven Seas Cruises. So first and foremost, it was $250 million, which when you look at our overall debt structure, it's really minimal. Moving to our balance sheet. I want to ask about how you guys think about cutting costs versus balancing the customer experience? Please provide specific airlines and flight numbers desired. As I mentioned in my prepared remarks, we've seen very, very strong record -- new record booking levels dating back to November. Those, by default, have a much higher operating cost than the NCLH average. You will be able to leave a comment after signing in, By In 2008, Prestige Cruise Holdings acquired Regent Seven Seas Cruises and quickly completed a turnaround which positioned Regent Seven Seas Cruises as the market leader in luxury cruising and in turn positioned Prestige Cruise Holdings as the premier operator of upscale cruise brands. NCL, Assistive So we had to stimulate the market. From March 2010 to December 2011, Ms. Ashby held the position of Senior Director of Financial Reporting with Prestige, where she started the Financial Reporting Department and was responsible for the preparation of annual financial statements, coordination of external audits and researching technical accounting issues. Perhaps you can write a long email to NCL complaining about it. I think we went from on a net basis from plus 5% to about 14% to 15% growth range versus 2019. In addition, he spent three years representing the financial interests of the Companys expansive newbuild program while positioned overseas in Germany, and also held various roles in accounting and internal audit. Lorem ipsum dolor sit amet consectetur adipisicing elit. And also, along with that, if you could just maybe give a little bit more color on the cost efficiencies, total amount, the time that they're going to be achieved? I'm just trying to figure out if you guys could help us think about what that impact is on that yield side? Under his leadership the line has grown from a fledgling start-up with one 684-passenger ship to a dominant player in the upscale cruise market with six ships totaling 5,300 berths, including the addition of two highly acclaimed 1,250-passenger sister ships, Marina and Riviera. President and Chief Executive Officer Norwegian Cruise Line. On a capacity day basis, this will result in approximately 19% growth in 2023 compared to 2019. He also made frequent guest appearances and served as a media resource for organizations such as CNBC, Barrons and the Wall Street Journal. Previously, Sommer served as President, International for the companys portfolio of award-winning brands including Norwegian Cruise Line, Oceania Cruises and Regent seven Seas Cruises. Yes but I have always gotten a response from somebody when I have used Andy Stuart email address. 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