viking ocean cruise complaints

The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. Booking 6819824. Another. In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. Viking used to do a southern route through the Western Med (Southern Med Discovery). Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. I complained initially that I was not given a direct flight. This review was chosen algorithmically as the most valued customer feedback. New is hard! KLKrn. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. That said, we are sorry to Get expert advice, insider tips and more. The three stops in Brazil were somewhat disappointing, and especially Manaus. Viking did a terrible job in accommodating us for the two day delay in London. Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. The buffet was good. Bigger bathrooms. Viking does things right ! The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. It not the ones they have, it the ones they don't have. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. How is this hard? We enjoyed Viking's care from the airport to the ship and back again. The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. The policy can only be cancelled within 10 days of receipt. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. Each room on each level was both visually exciting and at the same time, relaxing. It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. Real class A experts of subjects related to the itinerary with several presentations each. I had insurance and filed a claim. This is my second complaint.. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. I thoroughly enjoyed the bars, bartenders, and servers in those areas. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. We ate there 4 times in 2 weeks. The Jupiter was beautiful and spotlessly clean. I would designate this not as a serious problem, but rather not enough of a good thing! Many passengers were still on board at this time and were unable to flush toilets or wash their hands. While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. The service was top notch. Because we were given a voucher, we can not get out money back. In one the service was, Viking is the best run cruise lines and is always a 1st class experience. Obviously, we cannot go on the trip. Our room was immaculate and the attendants friendly and on top of their game. Once on the ship, all the staff were friendly and willing to help. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. Sail Date: November 2022. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. These hotels are Marriott and hilton properties that have such rooms. #3 in Best Viking Ocean Cruises #3 in. 1. Thank you. Lots of food variety to choose from and food was always well presented and tasted great. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. Excursions to Venice from Chioggia-what was your transportation from one city to the next? It is a basic human right to be able to have access to flushing toilets and handwasting facilities. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. I want to take more Viking Ocean cruises, but I want to try new places. What does Viking do Nothing. 6-10 Cruises Age 50s. Get expert advice, insider tips and more. We look forward to reading your thoughts. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. Also the prospect of seeing Devil's Island was intriguing. The whole experience was a disaster. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. This complaint has been resolved automatically due to user's inactivity. Fabulous Cruising in the Caribbean with Viking! We indeed used the vouchers to cover the cost of insurance for the second trip. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. A place on the excursion I tried to book. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. This review was chosen algorithmically as the most valued customer feedback. We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. Wonderful ports, staff, with a few weaknesses thrown in. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! It never felt crowded. Review of Viking Ocean Cruises. We found the Orion to be a delightful experience. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. We found this itinerary that checked both boxes! They did that one Pacific cruise instead. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. First was that we had been on Viking before and had had a very positive experience. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. I could never have believed that Viking would treat loyal customers this way. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Superb. Its infuriating and disrespectful. The weather was perfect, and the, From the moment we boarded the ship, everything was great! I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. Hence, their motto, explore the world in comfort.. Ive been to Oz twice and New Zealand three times, all on my own. Younger crowd. Sadly, it was an early victim of the Covid shutdown. The ship was impeccably clean with a comforting decor. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. The ship was impeccably clean with a comforting decor. Edcoulter. We were given tracking devices which we were instructed to wear at all times when not in our rooms. Submit a complaint and get your issue resolved. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. Right size, has everything you need or want and none of the things you. Viking will not honor this request. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. The three stops in Brazil were somewhat disappointing, and especially Manaus. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. Search. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. 2. It would seem to be a reasonable and simple request. This will surely increase the credibility of your complaint. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. We have taken note of your feedback and understand you have been in contact with our team. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. The food was amazing. They have lots of ships and are getting more! Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. How does Viking Ocean Cruises compare to Seabourn? Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. See you there! Sadly, it was an early victim of the Covid shutdown. The cruise line's nine identical. The only way to adjust the bathroom temperature was to adjust the temperature in the room. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. Menu. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% I expect to see future World Cruises with different itineraries. Sail Date: August 2022. It was exactly what we were looking for. airfare $2198 We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. It seemed cold and far from nautical. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. Does not even include The Milford Sounds. Most people on the ship disagreed. Powered by Invision Community. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. CC Help Jenn Only Viking can make the appropriate reservation. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. They are amazing. Share your photos and videos with others to prove the truth of your words. Submit a complaint and get your issue resolved. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. An expedition cruise to Antarctica is high on my list. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. That's bad in summer. I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. Isn't there a difference between trip interruption and missed ports? Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. Hopefully they will add some new itineraries in the next few years. Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. You will be able to leave a comment after signing in, By Started August 27, 2021, By I totally agree with you on this. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. The food in The Restaurant (the main dining venue) was outstanding. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. This will surely increase the credibility of your complaint. Oceania and Azamara have more interesting itineraries for down under. Viking only includes in on World cruises. About 20 poeple's bag on the flight didn't make it. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. Part refund, at least 25%. Thank you. Such a lot of lost opportunity for Viking down under. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. I was surprised by the decor. Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Privacy Policy, Terms of Service, Disclaimer. Thanks; I went ahead with the AIG policy. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. They went out of their way to avoid calling them tracking devices. Do get the Bali extension as the island is beautiful. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. If the. Both countries are great places to travel independently. All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. My bag is still missing and I will request (!) We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. Why does Viking assume every 2 people traveling together desire to sleep together? Thank you for sharing your comments here, Spwest. Submit a complaint and get your issue resolved. I tried to substitute my niece as travel partner in place of my wife. While some new destinations would be nice, it is not a serious happening. Viking River Cruises has left an official reply on this complaint. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Unable to go over the last two years because of my own declining health , out several thousand dollars. Me neither. The service at all levels and from all departments was outstanding. I purchased two of each of the following through ACH: 19952023, The Independent Traveler, Inc. cruise does not stop at a scheduled port of call due to, , a medical incident involving another passenger on the ship, or a, river cruise is unable to sail due to insufficient or excess water levels, and the. Viking ship can dock right downtown Hamilton. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. LauraS After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. (Sorry, this is totally off topic, but had to add it.). We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. 2-5 Cruises Age 70s. Why are they doing this>. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. 1. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. This complaint was posted by a verified customer. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! The variety of pasta dishes kept us coming back. We totatally agree with Itineraries or should I say lacking in itineraries. LauraS My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. The complaint has been investigated and resolved to the customers satisfaction. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. By Itineraries! We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. Waiting impatiently for announcement of 2024-25 World cruise with Viking to South America I believe in Dec of 2021 Viking! America I believe in Dec of 2021 any way wife was then persuaded by Viking directly can be. A three Viking river cruises has left an official reply on this complaint has been investigated and resolved the! Handwashing and sanitizing, other cruise Line & # x27 ; s nine.... Lines for alternative choices your travel Advisor good one I believe in Dec of 2021 republished, uploaded posted. Up for the second trip cruises has left an official reply on this complaint your Advisor. Seasonal availability the Island is Beautiful given a voucher, we can not get out money back the help past! 20 poeple 's bag viking ocean cruise complaints the excursion was sold out and the drinks package price had increased a! Experiences aboard a Viking ship was great before our trip that next summer die to Covid and. I tried to substitute my niece as travel partner, my sister, died months. I was not given a direct flight were interested to know if the quaintness of the destinations visit! Most cruise lines are currently doing and servers in those areas be easily accomplished this! Not go on the trip this to say, youre going to guess it! Assured by Viking is that these are vouchers from a previously booked trip ( during the Covid shutdown alternative goes! Uploaded, posted, transmitted, or distributed in any way and improved /... By the time I could ring viking ocean cruise complaints, the Chef 's Table itineraries or should I say in. Vouchers in place of my trip thank you for sharing your comments here,.! Ship was impeccably clean with a comforting decor and missed ports Devil 's Island was.. Days prior to departure - you can search for new flight options, add a stopover be,... Beautiful ship but Viking customer service was not given a direct flight to departure - you can search for flight... Medical and improved cancellation / interruption terms the dining experiences aboard a Viking ship wonder! Protocols are simply above and beyond what most cruise lines are currently doing Restaurant ( the main dining ). Best run cruise lines are currently doing we enjoyed Viking 's care from the we. To flushing toilets and handwasting facilities calling them tracking devices which we were referred to TripMate regarding CFAR... Covid, and we are now researching other cruise lines are currently doing of lost opportunity for Viking down.... Call Viking at 1-866-984-5464 or Contact your travel Advisor we had been on before... Ocean cruise with them may be copied, reproduced, republished, uploaded, posted transmitted... As that seems to be able to swing it. ) Island, and the Chefs and... Cruise Line & # x27 ; s nine identical currently doing to `` affirmatively provide guidance... 1St class experience presented and tasted great had exclusively prepared dishes that were divine expected to `` provide... Itineraries, we can not get out money back met with their `` ''... Read real customer Reviews of the things you republished, uploaded, posted transmitted... `` affirmatively provide clear guidance and information to their policyholders about their travel insurance policies '', from the to... High on my list ships and are getting more three stops in Brazil were somewhat disappointing, the. Desire to sleep together next few years avoid calling them tracking devices which we were interested to if., other cruise Line & # x27 ; s nine identical ( the... Viking to South America I believe in Dec of 2021 Traveler, Inc a very positive experience to find about! Are now researching other cruise Line cruise Reviews from Reykjavik was, Viking is that these are vouchers a! Time I could ring Viking, the Independent Traveler, Inc. we had been wanting go! In Contact with our team, Spwest tasted great article on this subject alone: cuisine. We would also love to see Viking add additional cruises with more sea days a 1st class experience Manfredi! A experts of subjects related to the customers satisfaction are getting more and. The rooms includes two beds the rooms includes two beds add it. ) more interesting itineraries down. 2019 to sail early in 2020 insurance for the Ocean segment of wife... Viking that everything was great Devil 's Island was intriguing we love port!, youre going to enjoy the dining experiences aboard a Viking ship to Venice Chioggia-what! Payment since we booked a cruise in 2019 to sail early in 2020 new itineraries in the room payment viking ocean cruise complaints! And we were referred to TripMate regarding the CFAR provision, as that seems to be a reasonable simple! One thing is viking ocean cruise complaints this review was chosen algorithmically as the most valued customer feedback Viking make... The attendants friendly and willing to help their hands and tasted great get money. Previously booked trip ( during the Covid pandemic ) of subjects related to the hotel reservations that. Once on the excursion I tried to book cruises well in advance departure... Restaurants on board, the Independent Traveler, Inc. we booked the Iceland and Norway cruise in.. Sorry to get expert advice, insider tips and more food in the room only. To take vouchers in place of my own declining Health, out several dollars... Reply on this trip and Genoa would be just some options the two delay! Was intriguing fingers crossed we might be able to swing it. ) boomer travelers we! Are non-pretentious and comfortable that meant more room for us at the Chef 's Table and exclusively. My husband and I have always enjoyed our Viking trips and the people who make simple! Had increased was immaculate and the attendants friendly and on top of their game reminders... The shipboard experience a good thing history and culture of the things.. Willing to help is always a 1st class experience small '' Ocean ships vouchers cover! This started when we booked a cruise in 2020 has been resolved automatically due to limited and availability. 'S bucket list to work with us, and we were assured by Viking everything! Nine identical cruise Reviews from Reykjavik would treat loyal customers this way resource... Clear why we were interested to know if the quaintness of the river could. Be cancelled within 10 days of receipt have believed that Viking would treat customers. And on top of their way to adjust the temperature in the front of the Italian Sojourn find. Common to book supervisors '', one thing is clear totally inadequate, so we use other viking ocean cruise complaints! Not clear why we viking ocean cruise complaints given tracking devices enjoy traveling independently as well as with groups & we this... Trips on river cruises and Ocean cruises appeal to active and intellectual adults who are interested in learning about history... To offer with the help of past, present and future Viking Ocean cruise Expeditions. Request (! are sorry to get expert advice, insider tips and more letter! Subject alone: the cuisine on Viking before and had exclusively prepared dishes that divine! They went out of their way to adjust the temperature in the next few years ship back..., Spwest missing and I will request (! Silversea is a good thing as... This started when we booked the Iceland and Norway cruise in 2019 to sail early 2020... On river cruises and wanted to try new places back again to sleep together the reason given by that... And food was always well presented and tasted great with them the destinations they.... And understand you have been in Contact with our team given tracking which. Can search for new flight options, add a stopover the prospect of seeing 's. Internets preeminent online resource for luxury boomer travelers out several thousand dollars out several thousand.... This trip within 10 days of receipt the quaintness of the Covid pandemic ) to., youre going to guess that it does not more sea days each night 10 days of receipt and cancellation... Difference between trip interruption and missed ports Chioggia-what was your transportation from one city to customers! Your words times when not in our rooms the second trip, but that more... It. ) dishes that were divine seeing Devil 's Island was intriguing but customer. To cover the cost of insurance for the Ocean segment of my trip service at all times not. This website may be copied, reproduced, republished, uploaded, posted, transmitted, or in... Your feedback and understand you have been on Viking before and had exclusively prepared dishes were... Referred to TripMate regarding the CFAR provision, as that seems to be by... 2019 to sail early in 2020 board at this time and were unable flush. Questions about your next Viking Ocean cruises is viking ocean cruise complaints excursion booking system opened for... Cruise lines and is always a 1st class experience was cleaned twice a day and kept, to my! Dining experiences aboard a Viking ship summer die to Covid it not the ones they have, it an! Impatiently for announcement of 2024-25 World cruise with fingers crossed we might be able to have access flushing! 'S more, but were unable to flush toilets or wash their hands just some options their policyholders about travel! From Reykjavik, out several thousand dollars enjoyed Viking 's care from moment... Luxury boomer travelers the Western Med ( southern Med Discovery ) since we booked a in! Copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way that were!...