Frequently Asked Questions


We’d love to show you how to apply lashes like PRO click ‘here’ for more details

Carefully handcrafted with 100% cruelty-free materials. Our mink hairs are collected from free range zoos during shedding seasons & sterilized to ensure safe & hypo-allergenic use.

Sometimes emails from us are sitting on your spam folder please make sure to check there. If you still can’t locate emails from us please ‘contact us

The fastest and easiest way to contact us is via our ‘contact us’ form. We aim to get back to you within 24hrs

We accept orders via our website only through PayPal

We accept GBP only – all prices quoted on our website are in GBP.

Yes, a VAT invoice is included with all orders as standard.

If you order before 2PM Monday to Friday, your order will be posted the same day. If you order after 2PM Monday to Friday, your order will be posted on the next working day. Payment for your order must be cleared before 2PM otherwise your order will not be posted.

Please click ‘here’ for shipping details

Yes we do. Please click ‘here’ to read our refund policy

All our lashes are handmade so please expect the length of each of our lashes to vary by 2mm. This shouldn’t make your beautiful lashes any noticeably different.

You must ensure you take good care of your lashes and clean them after every use. Please make sure you put the lashes back into it correct position in the original box after every use. Do not pull on the lash hairs with tweezers or any other instrument this may cause shedding.