Terms and conditions – Parlour

  • All appointments will require a deposit to secure bookings, for treatments and Training courses which are non-refundable.
  • Reschedule notice needs to be provided at least 48 hours in advance for treatments and consultations, if you do not provide this notice, deposit paid for your appointment will be lost. Please note: if you are unsure about rescheduling your appointment with us, you can request a voucher or gift card for the deposit or the amount you paid in advance.
  • Consultations are free of charge, however if you do cancel more than 2 times, without giving the required notice, you will be charged a fee of £20 at your third consultation booked with us.
  • Reschedule notice needs to be provided at least 1 week time to rearrange your training course. If you do not provide this notice, deposit paid for the training course will be lost.
  • Online bookings: you accept this T&C’s automatically when booking online. If you are unable to attend your appointment or wish to reschedule, you must contact RL Beauty Parlour directly by phone at least 48 hours prior to your appointment time. Contact 02037306598, phone call, text message or send an email to rlbeautylondon@gmail.com. If you fail to give 48 hours’ cancellation notice you will need to pay your deposit again if you want to rearrange your appointment with us.
  • Completion of a consultation form is required for all treatments every time a new treatment is provided at RL Beauty Parlour. Please ask if you are uncertain about this.
  • The management reserves the right to refuse carrying out the treatments to anyone whom they deem unsuitable.
  • Our Right to cancel. If a therapist is not available to carry out your treatments through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist. In unusual circumstances, we may need to cancel your booking. In the event that we cannot fulfil your appointment, we will contact you by telephone or email where possible or needed.
  • We also reserve the right to change the products used during the treatment and/or treatment protocols, up to the therapist or up to the improved treatment or up to the business policy.
  • You accept this when booking an appointment with us and you understand RL Beauty Parlour is making decisions to provide the best services for the best outcome.
  • Complaints Here at RL Beauty Parlour we strive to offer the best treatments possible however if we do not perform treatments or services to your standards, please feel free to contact the salon within 24 hours of your treatment for the salon to be able to assist any of your concerns, if the salon is closed, please leave a message or email us and we will contact you as soon as possible.

Refunds and Exchanges for Sale Products:

  • Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from RL Beauty Parlour.
  • We will not except exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. Our refund policy is 7 days return policy applied from the day of receipt of the product. This does not affect your statutory rights.
  • Our prices for products, treatments, training courses, deposits are subject to change without notice.
  • We reserve the right to change the nature of any treatments, course or package.
  • A patch test must be carried out at RL Beauty Parlour. If you do not carry out a patch test, you will be required to declare it in your consultation form. Failure to have a patch test and/or you agreeing to declare it in your consultation form, will result in the Salon being unable to carry out the treatment and a 100% cancellation policy will apply.

Pregnant women are unable to have any treatments which require a patch test.

  • Certain medical conditions and Pregnancy may be contra-indication to a range of treatments. If you have an existing medical condition, please do not book online, before speaking directly to the salon, to determine if you can indeed book the treatment. Failure to confirm that the treatment required can be carried out with an existing medical condition may result in your appointment being cancelled and your deposit retained. Please ensure you have medical consent to receive beauty treatments. You’ll find more information contacting us via phone call or social media, plus suggested letter wording for gaining consent from your doctor / midwife.
  • For your safety and health, and to gain the best results from our treatments, you must follow our aftercare advice.

Arriving for your treatment:

Out of consideration for other clients, clients who are more than 10 minutes late for an appointment may have to reschedule and will incur an extra charge. At RL Beauty Parlour we can’t reduce the appointment time for any of our clients, as often we are back to back with clients. Please give yourself enough time in planning your route to us.


All children under the age of 18 must be accompanied/supervised by an appropriate adult for the treatments which they are available to book for. This is not including any type of micropigmentation, injections or any treatment which is required as a standard the 18 years old age as a minimum.

Gift Vouchers:

Gift Vouchers and pre-paid credit must be redeemed within 6 months of the date of issue. Failure to do so will render the gift voucher and credit invalid. Gift vouchers are non-refundable. There is no cash alternative. Gift vouchers can be used in conjunction with salon offers, promotions. Gift voucher value can only be redeemed once. If you partially use a gift voucher, the remaining value will stay valid until the expiry date shown on the voucher. Gift vouchers purchased online will be received as electronic downloads.

Treatment courses:

  • Packages cannot be amended or changed. If part of the course is cancelled, then you are required to pay individually for each treatment carried out.
  • Packages prices and treatments can be amended by RL Beauty Parlour without notice, and we reserve the right to change or amend package prices according to RL Beauty Parlour price changes.
  • All treatment courses are valid for 6 months from date of purchase and any courses which have not been used within the 6 months will be void.
  • All courses must be paid in full at time of booking and completed within 6 months and are non-refundable.
  • Missed appointments will result in treatments being deducted from your course. We reserve the right to update our terms and conditions and publish updates on this page.

Training course Students ONLY:

  • Reschedule notice needs to be provided at least 1 week time to rearrange your training course. If you do not provide this notice, deposit paid for the training course will be lost.
  • In case you want to cancel your training course, once you received sensitive information regarding your training such as a confirmation and training materials (starter kit, or manuals, or any other training material), deposit will be lost.
  • In case you want to cancel your training course, and move your deposit towards another training course, you should not have received training manuals, you should not have received any starter kit included in your training and you must give at least 1 week notice. You will be required to pay another deposit for the second training course of your choice. Without a secondary deposit, a secondary training course cannot be confirmed, and your deposit will be lost.
  • RLBeauty Parlour cannot be responsible for your success as a consequence of undertaking any training course with us. Results we share are not typical and are determined by an individual’s confidence, hard work and determination.
  • The number of Models provided for your training course is not guaranteed, due to models being volunteers, although we do endeavour to provide as many models as possible in order to ensure you have sufficient practice and feel confident to carry out treatments independently.
  • We strongly advise you check your eligibility for any training course before booking and paying for the course. We cannot be held accountable or refund any payments made if you do not hold the requisite qualifications to provide the service or obtain insurance.

General Terms And Conditions

Welcome to RL Beauty London website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following disclaimer, which together with the privacy policy govern RL Beauty London’s relationship with you in relation to this website.

The term ‘RL Beauty London’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of this website.

1.1 This disclaimer shall govern your use of our website.

1.2 By using our website, you accept this disclaimer in full; accordingly, if you disagree with this disclaimer or any part of this disclaimer, you must not use our website.

1.3 Our website uses cookies; by using our website or agreeing to this disclaimer, you consent to our use of cookies in accordance with the terms of our privacy and cookies policies.

Copyright notice
2.1 Copyright (c) 2013 RL Beauty London LTD

2.2 Subject to the express provisions of this disclaimer:

(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.

Licence to use website
3.1 You may:

(a) view pages from our website in a web browser;

(b) download pages from our website for caching in a web browser; and

(c) print pages from our website, subject to the other provisions of this disclaimer.

3.2 Except as expressly permitted by Section 3.1 or the other provisions of this disclaimer, you must not download any material from our website or save any such material to your computer.

3.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.

3.4 Unless you own or control the relevant rights in the material, you must not:

(a) republish material from our website (including republication on another website);

(b) sell, rent or sub-license material from our website;

(c) show any material from our website in public;

(d) exploit material from our website for a commercial purpose; or

(e) redistribute material from our website.

3.5 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

Acceptable use
4.1 You must not:

(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

(e) access or otherwise interact with our website using any robot, spider or other automated means;

(f) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

4.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.

4.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

Limited warranties
5.1 We do not warrant or represent:

(a) the completeness or accuracy of the information published on our website;

(b) that the material on the website is up to date; or

(c) that the website or any service on the website will remain available.

5.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in this disclaimer, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

5.3 To the maximum extent permitted by applicable law and subject to Section 6.1, we exclude all representations and warranties relating to the subject matter of this disclaimer, our website and the use of our website.

Limitations and exclusions of liability
6.1 Nothing in this disclaimer will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(c) limit any liabilities in any way that is not permitted under applicable law; or

(d) exclude any liabilities that may not be excluded under applicable law.

6.2 The limitations and exclusions of liability set out in this Section 6 and elsewhere in this disclaimer:

(a) are subject to Section 6.1; and

(b) govern all liabilities arising under this disclaimer or relating to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

6.3 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

6.4 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

6.5 We will not be liable to you in respect of any loss or corruption of any data, database or software.

6.6 We will not be liable to you in respect of any special, indirect or consequential loss or damage.

6.7 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or this disclaimer (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

7.1 We may revise this disclaimer from time to time.

7.2 The revised disclaimer shall apply to the use of our website from the time of publication of the revised disclaimer on the website.

8.1 If a provision of this disclaimer is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

8.2 If any unlawful and/or unenforceable provision of this disclaimer would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Law and jurisdiction
9.1 This disclaimer shall be governed by and construed in accordance with English and Welsh law.

9.2 Any disputes relating to this disclaimer shall be subject to the jurisdiction of the courts of England and Wales.